Manager Service

Jason Robinson Tel: 647-***-**** Email: ******.********@*****.***

Profile

Over 10 years of progressive experience in the HVAC/Energy Conservation industry. An exceptional people manager and skilled communicator that inspires and motivates teams to move business ahead and achieve outstanding results. Problem solver with a strong quality background and committed style. Possesses comprehensive understanding of the HVAC /Energy Conservation sector with the proven ability to develop, implement and train full life cycle project management on time and within budget.

Areas of Expertise

Project Management/Training Microsoft Office/Access/Visio Data integrity/Business impact analysis/Shaffers/EMS/BPICS

Savvy with multicultural teams/ Proven team player Multi-tasking/Organizational skills

Professional Experience

Omega Lifts, Oakville Ontario, Canada 2011-2013

Operations Manager

Oversee the daily activity of a privately owned furniture and appliance delivery company.

Manage and monitor daily deliveries and coordinate accordingly with on-site work crews using the five (5) company trucks.

Respond to all incoming inquires and customer needs in a timely manner.

Monitor performance of employees and implement improvements as needed.

Ensure that service and delivery by employees are at acceptable standards to meet customer needs.

Follow up with customer to ensure positive feedback regarding service delivery.

Process monthly payroll, accounts payable, and accounts receivable.

Organize recruitment and placement of required staff.

Establish daily work schedules, supervise employees, monitor and evaluate performance of employees.

Conservation Services Group, El Segundo, California 2006-2011

Energy conservation pioneers promoting energy efficiency, conservation, and clean energy technologies for utilities and energy efficiency organizations nationwide

Verification Service Provider Coordinator

Developed and maintained internal data processing and accountability structures for CPUC (California Public Utilities Commission) which resulted in utility incentive programs totaling $25MM annually.

Managed sub-contractors by identifying data integrity issues and provided solutions.

Developed and implemented training documentation for the south western U.S., ensuring end users worked more efficiently.

Provided data analysis and generated detailed reports on key indicators related to data validation.

Accommodated ad hoc requests from Program Management to support senior management's decision making.

Trained new hires on various systems, policies and procedures.

Design Air, Toronto, Canada 2003-2006

Service Manager

Implemented and managed Maintenance Plan Program which resulted in customer retention.

Developed billing policies and procedures to improve Service Department's profitability, which resulted in doubling revenue.

Designed and implemented Service Department's pricing procedures to ensure growth and profits.

Tracked and reported technician's monthly sales as well as customer call back to identify training requirements..

Revamped and implemented dispatching procedures to ensure customer satisfaction and dispatch efficiency.

Dealt with suppliers to resolve warranty issues.

Managed Service Department's receivables.

Sourced service materials to ensure technicians were properly stocked ensuring job completion.

Member of the Health and Safety Committee.

Service Experts (Lennox), Toronto, Canada 1999 - 2003

RNC (Residential New Construction) Service Manager

Key contact for Builder and Developer service issues with a focus on their 100% satisfaction.

Supervised and coordinated 18 HVAC technicians.

Developed and implemented Manufacturer Warranty Return Procedures to ensure claims were processed and paid in a timely manner.

Reviewed all technician paperwork to ensure accurate reporting for executive management.

Coordinated dispatching throughout southern Ontario.

Sourced all materials for HVAC technicians to minimize call backs.

Managed service inventory to ensure all trucks were sufficiently stocked.

Chairman of the Health and Safety Committee.

Education & Training

Sandler Training Communication Course Orange Coast Database Associates Advance Microsoft Access Course

Seneca College Accounting & Finance Xintra Computer College Oracle 8i Database Administration/Oracle Application Developer

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