Manager Management

LINDA K. HALL, CMPE Baton Rouge, LA *****

225-***-**** ( *********@*****.***

Healthcare Executive: Administrator ( Director

Expertise in Practice Management Leadership and Services

Fiscally adept and repeatedly sought after healthcare professional with 20+

years of multiple-practice management experience across clinical

environments.

Verifiable record of achievement in instituting processes and controls

needed to protect financial integrity, optimize systems, empower teams, and

facilitate positive change to raise organizational efficiency and

productivity. Key strengths include:

Operations Management ( Strategic Planning & Execution ( Budget Oversight (

Policy & Procedure Development Revenue Cycle Management ( Continuous

Quality Improvement ( Efficiency Initiatives & Workflow Optimization Data

Management ( Staff Training & Development ( Committee Participation

Professional Experience

THE WOMEN'S CLINIC OF BATON ROUGE, Baton Rouge, LA 2010(Present

(Physician-owned OB/GYN practice with 7 full-time physicians offering

services such as ultrasounds and bone scans; full-service Certified

Commission on Office Laboratory Accreditation (COLA) laboratory)

ADMINISTRATOR

Recruited by president and VP based on previous record of results at

Woman's Hospital in Baton Rouge. Established responsive leadership and put

in place new tools, strategies, and processes, where predecessor was ill-

equipped and unprepared. Took immediate action to correct financial and

operational systems errors that resulted in declining revenue, outdated EDI

agreements, and loss of credit due to $200,000 in unpaid expenses.

Accountable for practice operations, business functions, patient relations,

regulatory compliance, and facility management. Supervise 42 clinical staff

members-nurses, medical assistants, technicians, medical technologists,

phlebotomists-and all non-clinical support staff.

. Performed detailed analysis of expenses and prepared annual budget where

none previously existed.

. Replaced outdated EDI agreements with new vendor and software to track

all claims in real time and support expedited reimbursement of claims,

cutting posting time 95% and eliminating write-offs.

. Reduced monthly operating expenses $50,000 and paid off overdue line of

credit within first year. Restored credit and capability for just-in-time

purchasing.

. Trimmed and right-sized staffing through cross training and reorganizing

departments.

. Currently coordinating startup of ambulatory surgical center to promote

growth and increase revenue.

WOMAN'S HOSPITAL, Baton Rouge, LA 2003(2010

Maternal-Fetal Medicine Center, Assessment Center Physicians, Professional

Services Billing Office

(Hospital-owned physician practices including Maternal Fetal Medicine

Center, 7 community outreach clinics, emergency medicine/assessment center

physicians practice, and gastroenterology practice)

DIRECTOR OF PHYSICIAN PRACTICE MANAGEMENT (2005(2010) ( PRACTICE MANAGER

(2003(2005)

Recruited by SVP for strong financial background and history of

successfully managing clinical departments in outpatient setting. Provided

director-level leadership as practice manager of the Maternal-Fetal

Medicine Center, leveraging background and operational expertise to gain

control of claims/billing function outsourced to vendor with high

collections fees and few results.

Continued...

LINDA K. HALL, CMPE 225-***-**** ( *********@*****.*** ( Page 2

Promoted to director position ultimately accountable for operations across

3 multispecialty physician practices and 7 clinics, including provider

credentialing, professional licensure, billing and collections, charting

and documentation, physician scheduling, and patient access. Directed

revenue cycle management, from charge master fee schedules for professional

services and policy and procedure implementation through licensure, staff

development/training, and strategic analysis of service activities. Managed

28 clinical staff members-nurses, nurse techs, technicians-and all non-

clinical support staff. Prepared annual capital and operating budgets.

. Saved $150,000 annually by bringing billing and collections in-house and

implementing Allscripts practice management system with scheduling

capabilities that replaced manual preparation and accurately tracked

appointments and no shows.

. Optimized reimbursements by instituting effective internal procedures to

expedite claim submissions, follow-up protocols, claim denials, and

timely patient billing.

. Trained all team members in proper patient billing and claim procedures,

providing a career path for entry-level staff that allowed them to step

in when positions were vacated or needed during expansion.

. Reduced timely filing of write-offs 95% and lost charges 50% and

increased monthly revenues 60% within the first year.

. Implemented just-in-time purchasing to maintain balanced inventory and an

even level of expenditures.

. Saved 60% of salary budget by rotating staff shifts to eliminate overtime

and utilizing nurse techs vs. RNs.

NEURO MEDICAL CENTER, Baton Rouge, LA 1998(2003

(Largest physician-owned specialty group in the Southeast with outpatient

clinic, surgical and rehabilitation hospitals, and satellite physical

therapy facilities and 25 physicians focused on care for the brain, spine,

and nervous system)

ADMINISTRATIVE DIRECTOR OF CLINICAL SERVICES

Hired by CEO to optimize billing and claims procedures and improve

operational performance upon departure of previous director, who had little

to no experience. Oversaw operations within 4 departments and supervised

staff of 50 healthcare professionals and support staff. Implemented

controls, established procedures, and strengthened staffing needs to meet

patient demands and comply with contract requirements of managed

care providers.

. Reversed a 25% loss in revenue and stemmed growing loss of patients to

another clinic by creating the clinic's first patient satisfaction

questionnaire, resulting in acknowledgment of patient concerns, resolving

immediate issues, and initiating procedures that exemplified patient

respect and trust.

. Appointed and served as dedicated Safety Training Coordinator and Safety

Compliance Officer after several incidents to ensure mandated training of

staff and annual reporting to OSHA.

. Served as senior member of Clinic Compliance Committee, providing in-

depth knowledge of Medicare, Medicaid, and commercial insurance processes

as well as the audit process.

Prior Professional Experience

ADAMS & REESE LLC, Baton Rouge, LA (1996(1998)

Provided paralegal support to senior litigation staff preparing medical

malpractice defense cases. Assisted in legislative lobbying, attended

committee hearings, and reported findings to senior staff. Drafted client

reports.

Continued...

LINDA K. HALL, CMPE 225-***-**** ( *********@*****.*** ( Page 3

OCHSNER CLINIC OF BATON ROUGE, Baton Rouge, LA (1987(1995)

Administrative Manager (one of the first 2 non-clinical managers in a

clinical area) for multi-specialty clinic with 75+ physicians and 6

satellite clinics with up to 24 physicians. Managed operations of Internal

Medicine, Acute/Urgent Care, OB/GYN, Gastroenterology, Dermatology,

Urology, Neurology, Inpatient Care, Nephrology, Endocrinology, and Family

Practice departments in outpatient setting.

Gained effective strategy and implementation skills through extensive

training now defined as Lean strategies and contributed to improving

protocols and procedures by serving as facilitator for members of

Continuous Quality Improvement (CQI) teams.

Education & Professional Development

. Currently enrolled at Central Michigan University's Global Campus in

Bachelor of Arts degree program with major in Organizational

Administration, Mount Pleasant, MI

. Two years in Business Administration, Accounting, and Finance, Louisiana

State University, Baton Rouge, LA

. How to Avoid Pitfalls on the Path to Integration, Medical Group

Management Association, Denver, CO, 2010

. Emerging Approaches in Performance Improvement in Healthcare, Directed

Creativity, Atlanta, GA, 2006

. Charge Master Development and Maintenance, Louisiana Hospital

Association, Baton Rouge, LA, 2005

. Healthcare Leadership Academy, The Advisory Board Company, Woman's

Hospital, Baton Rouge, LA, 2004

. CPT & ICD-9 coding, LSU Division of Continuing Education, 1999, 2000

Affiliations & Certification

Medical Group Management Association (MGMA), current

Certified Medical Practice Executive, American College of Medical Practice

Executives (ACMPE), 2005

Technology

E-Clinical Works, Allscripts Tiger/Misys, Meditech, Sage 50/Peachtree;

Microsoft Word, Excel, PowerPoint

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