Customer Service Sales
Resume:
Houston, TX ***** ************@*****.***
Jon`ta Joubert
Objective To obtain a data entry and/or clerical or call center
position.
Summary of Qualifications
9/2013-Present General Dynamics Information Technology Houston, TX
Customer Service Representative
My primary responsibilities are to assist consumers with completing
applications and enrolling in health insurance. I'm responsible for
addressing any and every concern and/or question a consumer may have had
dealing with the Affordable Care Act. I walk consumers step by step through
the process of enrolling in health insurance under the Affordable Care Act
by telephone and online. I'm required to input a lot of data entry and I'm
accessible to very sensitive consumer information and I have an obligation
to protect that information.
8/2012-05/2013 Dressbarn Inc Houston,
TX
Part-time Sales Associate
My primary responsibilities are to assist customers and offer wonderful
customer service upon their arrival in the store. I was also responsible
for merchandising the sales floor and processing shipment.
12/2006-05/2008 Commerce Convenience Houston,
TX
Cashier
My primary responsibilities were to assist customers upon their arrival in
the store. In addition to those responsibilities, I was required to help
restock merchandise on the floor and took inventory count as well. I
entered new products and codes into the system when needed, as well as did
expense reports for my supervisor. At the end of my shift, I was
responsible for counting my own drawer.
4/2006 - 11/2006 Houston Police Department Houston, TX
Customer Service Clerk
My primary responsibilities were to enter data into the computer. I took
dictations from officers who were calling to input reports into the system.
I retrieved accident and incident reports for insurance companies as well.
I also worked on the towlines to inform citizens of where their vehicles
were located if their vehicles were towed or repossessed within the city
limits.
11/2003 - 1/2006 Marshall's Houston, TX
Merchandise Coordinator
My primary responsibilities were to make sure sales were consistent in the
furniture, lamps, rugs, and wall decor departments. I also merchandised
this department and the shoe department. I also worked in the receiving
department and processed shipment, as well as, worked on the Markdown Team.
As a result of me becoming the Merchandise Coordinator of these two
departments, the sales increased by ten percent and we became the best
store in our district. I entered data into the system when needed as well.
When the stores were busy, I was required to operate the cash register to
help the cashiers.
Education
1/2007 - 5/2008 University of Houston-Downtown, Houston, TX
Finance
8/2002 - 12/2003 Prairie View A & M University, Prairie View, TX
Mechanical Engineering
Some College Coursework Completed
Languages Spanish (Basic)
References
Quanda Manning 713-***-****
Valeccia Centers 832-***-****
Sheryl Jimerson 713-***-****
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