Project Manager Management

GAIL INNAMORATO

813-***-****(H), 813-***-****(C), ******@***.***

Resume of Gail Innamorato - PMP, CSM

Summary

. PMI and CSM certified Program Management Professional with over 25

years of experience within the financial services and software

industries.

. Experience in the development of a PMO. In depth knowledge to the

adherence of project/program methodology, templates and artifacts with

the goal for continuous improvement.

. Possess portfolio management experience within a Program Management

Office environment, in addition to hands on project management

experience in all phases of project life cycle from initiation through

closure

. Background in project plan development and implementation, life cycle

methodology, team development, cost control, risk management within

timeline and budget of projects

. Experience in providing information technology solutions for mergers,

acquisitions and platform conversions.

. Self-motivated and results oriented individual possessing excellent

communication, negotiation, team-building and integration management

skills

. Managed cross-functional teams of up to 100+ contributors

Professional Experience

CLARIFIRE, (formally eMason, Inc.)

2012 - 2014

Product Program Manager - Executive Division

. Responsible for the successful delivery of all CLARIFIRE core product

projects

. Mentored project managers that were responsible for the implementation

of the core product projects

. Responsible to ensure core project managers maintained all required

product project artifacts in current status

. Reported issues, risks and product project updates to executive team

. Member of CLARIFIRE Kaizen Center of Excellence team

. Developed and implemented Product Program Management process

. Developed and implemented Corporate Portfolio Report for executive

team

. Instrumental in the development and release of new "Cloud" application

Fidelity National Information Services 2006 -

2012

Program Director, Program Management Office - NA Card & Payment Solutions

Conversions/Acquisitions Program Director

2008 - 2012

. H&R Block Conversion

o Conversion of their line of credit processing (500,000 accounts)

from the current TSYS processing platform to FIS BASE2000 credit

card processing platform

o Migration required the integration of across over 20

applications and functional areas

o $1million budget, 13,000 development/testing hours

. Real Time Integration

o Provided real time credit card inquiry and payment capability

for INTRUST Client Conversion and future clients

o $500,000 budget, 7,000 hours development/testing

First Tech/Addison Conversion/Merger

o Led FIS and client team to a successful conversion/merger of 95,000

accounts

o Ensured all related business processes and development projects

were coordinated in concert with the data mapping activities to

ensure a smooth and timely transition

o $350,000 budget, 5,000 development/testing hours

. Metavante/FIS Credit Card and Core Integration Programs: October 2010

Integration (26 Financial Institutions) and Integration (44 Financial

Institutions)

o Led multiple teams in the planning, converting and integration

of the Metavante clients from TSYS to the FIS BASE2000 platform

o Led multiple teams in the integration of FIS Credit Card

processing with Metavante Core applications required to support

these client conversions

o Responsible for executive team reporting as well as facilitation

of the executive steering committee meetings

o $5 million budget, 70,000 hours development/testing

. First Tech Conversion

o Led FIS and client team to a successful conversion/merger of

100,000 accounts

o $500,000 budget, 7,000 hours development/testing

Fraud Development Projects 2006 -

2008

. Compromise Manager

o Managed product development of secure browser-based tool

designed to assist financial institutions effectively manage

compromised credit/debit accounts

. FIS Secured

o Managed product development of a protection program that

leverages proprietary analytical tools to prevent fraud and

warrants financial institutions against unrecoverable fraud

losses

Publix Super Markets 2005 - 2006

IT Corporate Project Manager (Contract)

. Project Success Initiative - Implemented Clarity/OWB tool for

Portfolio Management, Metrics and Health, and Galorath SEER/SEM tool

for estimating

. Nine-month, $1.2 million project in support of a portfolio of 200

projects and 600 I/S associates

. Implementation of GenTran software upgrade - Key component to Publix

Electronic Data Interchange (EDI) solution

. Five-month project with a budget of $55,000

. Delivered upgrade ahead of schedule and $27,000 under budget

Popular Financial Holdings 2003 - 2005

AVP, Program Manager of the Project Management Office

. Project Manager for CLASS Project - Consumer Loan Origination &

Servicing Platform Conversion

o 2 Year - 5 million dollar project for 135 branches across 16

states

o Interfaced with Vendor, Executive Team, Executive Sponsor and IT

o Ensured project aligned with Organizational and Executive

Strategic goals and achieve expected ROI

o Full responsibility for conversion from existing service

provider, Wells Fargo, to new service provider Fidelity

Information Services

o Managed system applications conversion, as well as internal Data

Warehouse implementation required to support database-reporting

needs of the business

o Managed cross-functional team of 35 internal members, vendor

management and partnered with Fidelity team of 15 members for

execution

. AVP, Program Management Office

o Assisted with the development and implementation of the Project

Management Governance Methodology adopted by the organization

o Development of project documentation, templates and repository

needs to insure project quality and project results

Equiserve

2002 - 2003

Project Manager of the Program Management Office

. Responsible for the portfolio management of company's high impact I.T.

projects to assure completion within budget, as scoped and on time

. Partnered with lines of business to identify project worthiness to

insure the project aligns with Organizational Strategic Goals in

addition to obtaining expected ROI

. Mentored project managers

. Responsible for providing direction and guidance to six project

managers to ensure their project remained on schedule within budget

. Assessed methodology and provided project management tool set

recommendations and educational curriculums

. Assisted in the development, rollout and training of project

management templates, manuals and training workshops

Summit Service Corporation 1995 - 2001

IT Solutions: Delivery Systems Project Manager

. Directed rollout and developmental projects varying in size with

project budgets of $500,000 to $5 million

. Branch Sales Incentive Application Enhancement Project

o Managed the upgrade and enhancement of mainframe based Branch

Sales and Incentive System to new PC Server based system for 50

End User desktops

. WINDOWS/NT Deployment & Branch Connectivity Project

o Led upgrade of telecommunication network infrastructure and

operating system in 500 Retail Branch, Training and Back Office

Support locations to support wide area network connectivity

o Upgraded desktop operating system for all Retail desktops,

enhancing employing productivity

o Assured that all necessary training for approximately 3,000

branch personnel was accomplished

. Branch Network Rollout

o Managed rollout of six branches obtained through bank

acquisition. Coordinated hardware, software requirements and

installation, facilities requirements, wiring requirements,

telecommunication requirements and branch training

. IT Solutions: Mergers & Acquisitions Project Manager

o Coordinated team and insured completion of all phases of the

systems conversion for mergers, acquisitions and branch sales

o Developed project plans, identified and managed risk

o Led team that was responsible for the successful conversion of

24 application systems for various bank acquisitions

o Multi-tasked, organized and managed projects effectively with

the ability to communicate well with all levels of management,

employees, and customers

o Recognized as an objective leader with the ability to enlist

cooperation necessary to meet project objectives and timelines

. IT Solutions: Mergers & Acquisitions Senior Systems Analyst

o Performed data analysis and conversion of General Ledger,

Customer Information, and Bank Card Systems for the Collective

Bank acquisition

o Coordinated and conducted product mapping sessions

o Monitored and documented issues

o Assisted with validation and system proofs during merger weekend

process

Computer Skills

. Microsoft: Project, Word, Excel, Power Point, Visio

. Clarity Project Portfolio, Resource, Financial Management Tool

. PlanView Project, Resource, Financial Management Tool

. SharePoint

Education / Certifications

West Chester University, Pa

. Bachelor of Science, Cum Laude Graduate

Certifications:

Project Management Professional Certification (PMP) 2004

- 2017

. Re-Certified

Project Management Institute 2001

. Project Management Professional Certification (PMP)

George Washington University 2000

. Masters Certification - Project Management

Scrum Alliance

2014

. Certified Scrum Master

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