Customer Service Sales

SHAMITRA MCMURREN

**** ******** **

Charlotte NC 28262

704-***-**** *********@*****.***

OBJECTIVE: To seek a challenging position that offers the opportunity to

utilize my work experience and skills to assist a company in meeting its

goals and objectives and offers opportunity to advance within the company.

WORK EXPERIENCE:

SOLACE FINANCIAL, LLC, Charlotte NC 2010-2013

Asset Manager

Manage a portfolio of 350-400 accounts with an approximate value of $26

million in assets for various clients 2nd mortgages. Responsible for

negotiating settlements with debtors on deficiency balances for unsecured

and secured 2nd mortgages and home equity lines. Responsible for

negotiating settlements with realtors on short sales and reviewing HUD1 to

verify accuracy and disbursement of funds.

DRIVE TIME, Charlotte, NC

2007-2009

Account Representative

Attempted contact with customers 1-60 days past due and work with them to

bring their account current within the shortest period of time possible.

Set up promises to pay, electronic check and credit card payments as

requested by the customer. Complete meet and greets with new customers to

outline the responsibilities of the contract the customer has signed.

WELLS FARGO, Fort Mill, SC

2006-2006

Loan Processor

Processed HUD-1 statements to send to closing attorneys for home purchases

and refinances. Review and approve various conditions set by underwriting

prior to closing loans. Review and verify income, appraisals, credit

history, debt to income, etc.

FORD MOTOR COMPANY, Charlotte, NC 2003-2006

Credit Investigator (2005-2006)

Receive loan applications by fax and input them into the system. Verify

credit references, employment history and personal information to continue

the loan process. Performed other diversified duties upon request.

Customer Service Representative (2003-2005)

Made outbound and received inbound calls to collect on delinquent car loan

accounts. Assisted customers with billing concerns, complaints address

changes, and regular account maintenance. Documented promise to pays and

processed extensions to bring accounts current. Worked on a specialized

team to locate skip customers.

COMPUTER SCIENCE CORPORATION, Greenville, SC 2002-2003

Annuity Service Representative

Received 80+ inbound calls daily assisting customers with annuity accounts.

Explained products and services, updated account information. Assisted

customers with annuitizing their accounts and processed checks and annuity

verification letters.

SHAMITRA MCMURREN

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MCIWORLDCOM, Greenville, SC 1998-2002

Anchor Assistant (2001-2002)

Assisted in the ongoing training of new hires to prepare them for their

transition to a line team. Provided feedback on various call types and

handled escalations as needed.

Priority Customer Support Specialist (2000-2001)

Handled first level supervisor escalated calls from representatives and

assisted in credit requests over $100. Provide feedback to management

regarding inappropriate transfers by representatives for corrective action

as necessary.

Customer Service Representative (1998-2000)

Received 100+ inbound calls from customers regarding billing issues,

partner concerns and sales opportunities. Maintained a minimum amount of

115% to plan in all sales areas while adhering to company guidelines

regarding valid sales, transfers, and credits.

BI-LO, Greenville, SC 1997-

1998

Customer Service Specialist

Performed various duties in the deli/bakery, checked out customer's

groceries. Performed bookkeeping duties which including maintaining a daily

account of cashiers overs and shorts. Performed daily audits as required on

cashiers.

EDUCATION

Central Piedmont Community College

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