Customer Service Administrative Assistant

CLORIA L. BURDIN

** ******** ****

Apt D

Lithonia, Ga. 30038

Home: 404-***-****

Email: ************@*****.***

QUALIFIED BY:

Over 23 years of responsible corporate experience as an Administrative Assistant with a proven record of accomplishment in the areas of training, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.

WORK EXPERIENCE:

Convergent

Entergy and Duke Energy Co. – Dunwoody, Ga. 11/2011 – Present

Handle billing inquiries and service requests and provide accurate account information

Explain electric and gas charges to customers

Offer service and energy conservation advice

Explain customer policies, procedures and government regulations as it relates to customer billing and service

Process monthly payments

GAT Airline Ground Support – Atlanta, Ga. Hartsfield Airport, March 2011 – November 2011

Provide Customer Service to Airtran passengers by handling their baggage and providing directions throughout the airport

Ensure that Passenger baggage is delivered to aircraft and Baggage Claim in a timely manner

COMCAST CABLE – Alpharetta, GA. Telesales Representative, 10/2010 – 03/11

Sell products to new and existing customers in a call center environment.

Remain knowledgeable with products and services and aware of competitors’ services, offers and initiatives.

Enter customers work order at the end of the transaction and set expectations regarding the timeliness and completion of the work order.

Ensure timeliness of sales system entry by maintaining proficiency of billing systems and sales automation tools.

FULTON COUNTY REGISTRATION AND ELECTIONS - Atlanta, GA Registration Manager, Deputy Registrar Coordinator and Administrative Assistant - 12/1997 - 6/2008

Organize, research and compile data for election reports; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.

Provide administrative/secretarial support to the Director of Registration and Elections and Division Chiefs such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Made travel arrangements for Director and Chiefs

Coordinate meetings and appointment schedules

compose and edit correspondence and memoranda from dictation and verbal direction.

Set up and maintain files and Answer multi line phones

Provide customer service to Fulton County Voters

Set up and maintained filing system for Department files

Supervise 16 – 30 customer service

Oversaw the daily operations for 3 Voter Registration Offices including the North and South Annex which includes training and monitoring permanent and temporary employees on office procedures.

Review payroll to ensure all time submitted was accurate prior to submitting to Payroll Clerk

Conduct yearly performance appraisals and provide feedback to employees regarding team and individual performance

Ensure all County, State and Federal compliance requirements were met to conduct successful elections

FULTON COUNTY EMERGENCY COMMUNICATIONS – Atlanta, GA. Communications Officer

9/1996 – 12/1997

Answered emergency and non-emergency calls from citizens obtain vital information and refer calls to appropriate departments and/or contact agencies and obtained assistance for callers.

Operated a two-way radio to provide a lifeline of support for officers in the field.

Monitored fire and burglary alarm panel and dispatched personnel to investigate incidents or requests for service.

Operated GCIC/NCIC computer, secured and entered information on stolen vehicles, articles, guns, wanted and missing persons, driving and criminal histories, etc.

Operated in house computer to enter incoming incident reports, accident reports and traffic citations.

EDUCATION:

Andrew Jackson High School, Cambria Heights, NY Diploma received 1987

SKILLS AND PROFILE:

Goal-oriented individual with strong leadership capabilities.

Possess solid computer and data entry skills.

Ability to type 55 wpm

Proficient knowledge of Microsoft Word, Excel, Outlook, PowerPoint and Access.

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