Manager Customer Service

Dale L. Simmerly, MBA

**** ***** **** ********* ● Parma Heights, Ohio 44130 ● 440-***-****

****.*.********@*****.***

Professional Summary

Seasoned Business Management professional with experience across numerous industries and expertise in the

areas of Business Operations, Accounting / Finance, and Asset Management. Skilled in inventory controls,

financial analysis, and process improvement. Effective communicator with highly developed organizational

skills, and strong work ethic. Best known for “seeing the big picture” and the use of data mining tools to

improve operating efficiencies and reduce costs.

Employment History

Pattie Group Inc. – Novelty, Ohio 2012 - 2013

Accounting and Finance Manager

M anage d a ll f inancial and accounting functions f or a l arge l andscaping develo pment and

maintenance business with five separate business entities generat ing annual s ales in excess of $ 8

million . Accountability extended t o financial statements, profit /cash flow analysis, and management

o f lines of credit. As management team member, participate in strategic planning, including e xpense

f orecasting, annual budgeting, and cash management s trategies.

Developed new management, sales, and financial reporting utilizing MAS 90, Excel, ODBC, and

Crystal Reports, providing weekly decision-making tools for management.

Accelerated the month-end closing process to the second week of every month. Provided timely and

accurate financial reports on operating entities and capital projects.

Secured renewal and additional line of credit totaling $750,000 from Ford Motor Credit.

Controlled $100k+ weekly cash disbursements and accounts payable ensuring supplier satisfaction,

maximizing company available cash.

Managed outside vendor services for Sage ERP MAS 90 system upgrade with zero downtime.

Interim and Project Positions 2011 - 2012

Worked in various project based accounting and software support roles.

EPIC Software Implementation Consultant

Short term assignments supporting Electronic Medical Records software implementations.

Solved problems and answered questions for doctors and nursing staff on EPIC ClinDoc and Epic

Informed Consent at Cleveland Clinic Main Campus, Medina Hospital, and Wooster Family Health

Center, providing smooth “go live” implementations.

Finance Consultant / Business Manager

Provided accounting and management support for start up business offering business and social catering

services, cooking classes and prepared foods

Created new QuickBooks accounting system and procedures providing financial controls and reporting.

Developed new vendor relationships and negotiated lowest cost contracts.

Designed and distributed marketing materials generating 6 new business accounts in first 30 days.

Dale Simmerly

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Forest City Coffee Company - Cleveland, Ohio 2005 - 2011

Owner / President / Operations Manager / Sales Manager

Founder of gourmet office coffee service managing all aspects of business including sales, marketing, customer

service, and accounting.

Grew business from zero to 100 accounts producing annual revenues of $250,000.

Create and maintained QuickBooks based accounting system

Created delivery, and inventory control systems resulting in error free transactions.

Sold business to Culligan Water in November 2009 converting 100% of accounts to new owners and

subsequently worked in sales / sales management role adding over 100 new accounts in 2010.

Acor Orthopedic - Cleveland, Ohio 2004 - 2005

Director of Operations

Managed 15-person team in day-to-day operations supporting manufacturing, purchasing, customer service and

warehouse operations.

Conducted review of all operational procedures in purchasing, order entry, and shipping and receiving,

producing a process improvement report to executive management.

Managed purchasing team to reduced inventory by review of MRP parameters, inventory policies, and

daily / weekly inventory status reports, resulting in 15% lower inventory levels.

Developed management, sales, and financial reporting systems, utilizing Microsoft Access and Crystal

Reports, which provided timely decision-making tools.

Independent Consultant – Cleveland, Ohio 2001 - 2003

Worked in various sales and software support roles during career transition.

Worked for a technology consulting business selling and supporting Microsoft Small Business Manager

software successfully closing 5 new accounts in 6 months. Provided implementation support, data

conversions and user training at client site resulting in problem free installations.

Set up inventory system and optimize parameters for wholesale paint and hardware distributor using

Touchstone2000 ERP software improving inventory control.

Reduced reporting time by 50% by planning and developing a series of reports using Crystal Reports to

be used as management reporting system for software sale and support business.

Great Lakes Controls Corporation - Cleveland, Ohio 1985 - 2001

General Manager / Information Technology Manager

Responsible for the day-to-day operations of $20M wholesale distribution business supporting accounting,

purchasing, customer service, and warehouse operations.

Controlled $500,000 weekly cash disbursements and accounts payable ensuring supplier satisfaction,

maximizing company available cash.

Reduced outstanding accounts receivables days 10% by developing past due account tracking system,

weekly reviews, managing delinquent account collection efforts.

Developed management, sales, and financial reporting systems, utilizing Microsoft Access and Crystal

Reports, providing timely decision-making tools for business owners.

Reduced inventory 20% while maintaining 85% immediate order fill rate by developing and optimizing

ERP system parameters, inventory level policies, and daily inventory status reports.

Managed all computer network and business systems, including providing support, installation,

maintenance, and evaluation of all hardware and software, resulting in maximum data throughput and

minimal downtime.

Dale Simmerly

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Technology

Sages ERP MAS 90 Website Development / Management

Microsoft Dynamics / Great Plains Microsoft Access, SQL Queries

QuickBooks Pro ERP and Inventory Control systems

Microsoft Office, Word, Excel, PowerPoint Basic HTML / Adobe Contribute

EPIC EMR Software LinkedIn, YouTube, Facebook

Crystal Reports

Education

Master of Business Administration, Finance Concentration

The University of Akron, Akron, Ohio

Bachelor of Mechanical Engineering

Cleveland State University, Cleveland, Ohio

Certifications

Certified Professional, Microsoft Business Solutions

Great Plains Financials / Small Business Manager

Additional Training

Effective Inventory Management

Dale Carnegie Sales Training

Access I, II, III

Crystal Report Level I & II

Contact this candidate