Customer Service Sales

Taahira Brown

Sales Associate

Hyattsville, MD

*******.*****@*****.*** - 240-***-****

• More than 4 years' successful experience in customer service and support with recognized strengths in

problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures

and systems to avoid problems in the first place.

• Excellent working knowledge using both PC and Mac systems; Microsoft Excel, Microsoft PowerPoint,

Microsoft Outlook, Microsoft Word.

• Ability to train, supervise customer service employees and motivate.

• A team player, acknowledged as "Total Quality Customer Service Professional."

Synopsis of Achievements • Proactive planning led to notable increase in morale in marketing department.

WORK EXPERIENCE

Sales Associate

Comfort One Shoes - Washington, DC - June 2013 to January 2014

Discussed type, quality and number of merchandise required for purchase

• Recommended merchandise based on individual requirements

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding particular products or services

• Explained the use and advantage of merchandise to customers

• Answered customers' queries and concerns

• Greeted customers and determined their needs and wants

• Quoted prices and discounts as well as credit terms, and delivery dates

• Prepared sales of merchandise, accepted payment through cash, check and credit card

• Assisted in display of merchandise

• Maintained sales records for inventory control

Customer Service Representative

Nordstrom Rack - Washington, DC - April 2011 to November 2012

Assisted customers in the selection of Fine Jewelry merchandise and offered complimentary items to each

customer purchase

. Handled each transaction efficiently and accurately

. Completed minor repairs on Fine Jewelry to include, changing watch batteries, and adding slides to a slide

bracelet

. Responsible for providing outstanding customer service and establishing strong customer relationships.

. Effectively used my oral and written communication skills to meet the needs of the customers.

Office Assistant

NLDH Appraisal Services - Largo, MD - June 2009 to April 2011

Examine outgoing correspondence to ensure accuracy of information, proper formatting, grammar,

typographical errors, proper coordination and attachments.

. Prioritize calls and determined appropriate attention to satisfy the caller's needs.

. Maintain group calendar, schedule appointments, arrange conferences and plan meetings.

. Review and sort incoming appraisal documents prior to distribution to staff.

. Ensure that the file accesses are in compliance with established administrative control and procedures for

sensitive documents.

. Provided office automation advice, guidance, and assistance to staff.

EDUCATION

Business Management

Prince Georges Community College - Largo, MD

2011 to Present

Diploma in General Studies

Central High School - Capitol Heights, MD

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