Customer Service Representative

Taneishea Anderson

***** ***** ** #*** *******, TX 77090 (281) 736- 5234 t ********@*******.***

Objective

Customer Service position in which I can utilize my excellent troubleshooting and communication skills.

P rofile

Hardworking, dedicated and ambitious person who communicates well with a diverse group of people. Eager learner

who works efficiently and loves a challenge.

Flexible and versatile – works will with others and able to handle the pressures of the most difficult cases.

Skills Summary

Develop and maintain Customer Service Research Marketing

customer database Generate and Requirements

General Office Skills qualify new leads Microsoft Office

Employment H istory

MAIL CARRIER ASST–UNITED STATES POSTAL SERVICE HOUSTON, TX, MAR 2013 JUL

2013

Deliver packages and mail to businesses and people throughout the city

Retrieve incoming and outgoing mail

Bundle mail in preparation for delivery

CUSTOMER SERVICE REPRESENTATIVE RANDSTAD, HOUSTON, TX, SEPT 2012 NOV 2012

Interview customers to obtain information and explain available financial services

Reviews participant records to ensure that health benefits are maintained

Follows up with insurance company on unpaid or rejected claims

FILE CLERK HEALTH AND HUMAN SERVICES, HOUSTON, TX JAN 2011 AUG 2012

Perform general office duties such as data entry, and operating office machines

Scan or read incoming materials in order to determine how and where they should be classified or filed

Document client’s case records using automated equipment

CALL REPRESENTATIVE NCO GROUP, HOUSTON, TX, OCT 2009 DEC 2010

Developing and maintaining customer database

Generate and qualify new leads

Research to determine market requirements for existing products

Taneishea Anderson

17111 Hafer Rd #917 Houston, TX 77090 (281) 736- 5234 t ********@*******.***

E ducation

T EXAS SOUT H ER N U N I V E RS I TY AUG 2006-D EC 2009.

MAJOR – Business Administration.

M.B. SMILEY H IGH SCHOOL, HOUSTON, TX AUG 2002-MAY 2006

H igh School Diploma -Texas Scholarship Award

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