Customer Service Representative

Location:

Posted:

April 11, 2014

Desiree Haywood Phone: 915-***-****

Email: *********.**@*****.***

Permanent Address:

Pearland, TX 77584

Objective:

A customer service oriented position, involving responsibility and work with others as a

team member to achieve growth for the company

Strengths:

Highly motivated with a good attitude the ability to be persuasive, as well as being a

good listener~ Enthusiastic friendly, energetic, people person, with the ability to adapt to

my surroundings~ considered a persistent fast-learner, with a strong work ethic. Strong

in MS Excel and Word

Education:

Andress High School- El Paso, TX- graduated May 2009

Experience:

OSP Group (Redcats): Customer service representative – El Paso, TX (September 25

2012 – January 2014) assisted customers globally with order placement ~Utilized

multiple company websites and catalogs in order to provide customers with order

placement assistance to approximately 80 customers daily~ Assisted customers with

tracking status of orders~ Fast paced environment

GC Services: Customer service representative- El Paso, TX (March 2011-September

2012 ) assisted customers with tracking with Fedex packages on average 50 calls daily~

Scheduled alternate pick up’s for customer ~Utilized the OneSource system to track

packages~ Fast-paced environment.

Denny’s: Server-El Paso, TX (November 2011 –

April 2012) Take orders from customers & provide excellent services & attention to

customer to close to 4 tables hourly~ Cater to customer as well as suggesting and up sale

for business

Cancer Radiation Clinic:-Medical Records Assistant- El Paso, TX (December 2010 –

January 2011)faxed, filled & print reports~ Used ERAD which is a program with patients

information for medical records

Hollywood Theatre: Customer Service-El Paso, TX (September 2009-

March2010) Concessions–Up sale when taking orders from customers~ Ticket Booth-

Tear customers tickets and provide them directions to where their movie is awaiting for

them~ Inventory- Responsible for supplies such as popcorn buckets, cups and make sure

nobody was selling anything for free

~ Clean up duties- Clean filters, sweep, mop, organize and fill candy up at the end of the

day.

References: Available upon request