Customer Service Manager

Heather K. Pederson

*********@*****.***

216-***-****

I have worked eight plus years in customer service and have acquired more

t han proficient communication, problem solving, and people skills. I have

managed a variety of different sized work staffs and have gained the ability to

work well in all different circumstances. I pride myself in working thoroughly

and accurately.

ED UCAT ION: Cuyahoga Community College, Cleveland, OH

Undergraduate, Junior Year, GPA 3.5

Associate of Applied Science, Recording Arts and Business

Expected Graduation Spring, 2015

DePaul University, Chicago, I L

Undergraduate, Sophomore Year GPA 3.0

Business and Communications Major

H athaway Brown School, Shaker H ts., OH

Graduated in June, 2003

College Preparatory Degree

WORK EXPER I ENCE:

I N D I E M E RC HAN D ISE July, 2013-

P resent

Cleveland, Ohio 800-***-****

Customer Service Representative and Data Entry

Resolving Customer Issues, Answering Inquiries

Managing Inventory, Processing Refunds and Charges

Basic Book Keeping and Client Ledgers

P HOEN IX COFFEE October, 2008- July, 2012

Cleveland H ts., Ohio 216-***-****

Barista, Store Manager

Specialty Barista Skills: espresso extraction, milk

textu rizing, d rink mixes, basic baking, tea extraction,

coffee knowledge

Customer service, ordering and budgets, creative

u pselling

Scheduling, Managing Sales and Labor, Problem Solving

H i r ing and Maintaining Staff

J immy Johns November, 2007- August, 2008

Cleveland H ts., Ohio 216-***-****

Sandwich Prep, Assistant Manager

Opening and Closing Procedures for Coventry Location

Preparing Money for beginning shift, closing registers

Food Prep: baking, slicing, following recipes, catering

New H i re Training, In terviewing, Budgeting, Making

Goals

DePaul University September, 2004- June, 2007

Chicago, I L 312-***-****

Data Entry, Receptionist, Switch Board Operator

Social Media Organizer, New Student Events Planning

Dictation, Typing, Filing, Organizing, Faxing

Numerical Data Ent ry, Organizing Student Files

Preparing Prospective Students Files

Giving Tours to Prospective Students and Investors

SK I L LS: Proficient in Word, Power Point, Excel and Outlook;

Familiar w ith FrontPage, Adobe, Access, and Photo Editor

Software.

E xcellent customer service skills and intuitive with

dealing w ith customer issues and concerns. Skilled

w ith basic web design and databases. Data Ent ry

N umerical, Customer F iles Organization.

AB I L I T I ES: Quick to Learn and Master Skills, Very Flexible and

A ble to A dapt to New Situations. Work well with

l i t tle direction and

A ble to work well in a group setting. Open to constructive

c riticism and a willingness to learn and grow.

REFERENCES: Are available upon request.

Contact this candidate