Human Resources Customer Service

Immanuel Forshee

**** **** **** **** **. Cloud, FL 34771 904-***-**** *********@*****.***

Summary: Focused professional with proven experience partnering with senior leadership, facilitating orientation and career

development programs, leading a high school recruitment program and working with various Human Resources Information Systems. In

addition, I thoroughly enjoy a fast paced work environment. My skills include Microsoft Office – PowerPoint, Word, Excel, and

Outlook

PROFESSIONAL EXPERIENCE

Lanier Parking Solutions, Orlando, FL 2013-Present

Event attendant/Cashier

• Delivers quality customer service, receive payment from customers for parking services and facilitate the flow of traffic for

parking, Control traffic at entrances and exits as needed.

• Gives directions and is knowledgeable of surrounding areas to inform customers of various locations in the city

• Count money at the beginning of the shift to verify starting total of cash drawer. Collect cash and/or coupons and maintain

security of cash

Express Scripts, Orlando, FL 2013-2013

Human Resources Assistant

• Partnered with the Human Resources Generalist, Managers and Director in all phases of the Human Resources process.

• Supported the performance management process by gathering data and tracking discipline when issued.

• Maintained employee files, handled confidential information and assisted with resolving employee payroll issues.

• Served as a resource to both internal and external clients for information concerning company policies and procedures.

• Coordinated the administrative process for exiting employees and performed exit interviews.

• Served as the point of contact for responding to unemployment claims.

• Supported the onboarding process of new employees by facilitating orientation andprocessing paperwork.

Devry University, Orlando, FL 2011-2012

Admissions Assistant

• Performed data entry into the admissions database, including entry of new student intakes, and tracking application and

enrollment documents.

• Provided outstanding customer service to prospective and current students, both in person and on the telephone.

• Generated admission letters and bulk mailings as requested.

• Maintained inventory of admission materials, applications, publications, and letterhead.

• Created reports from the Salesforce database including status reports of admissionand attrition .

SeaWorld Orlando, Orlando, FL 2006-2010

Human Resources Representative

• Served as a principle liaison between multiple levels of park leadership and Human Resources to develop recruitment strategies

and plans.

• Assisted internal and external customers by providing information on park operations, employee programs and assisting senior

management to identify talent for selection.

• Recruited at college career fairs, high school recruitment events, and local job fairs.

• Conducted interviews, provided feedback, extended job offers, provided hiring and initial onboarding information.

• Worked with ATS and SAP to pre-screenapplicants and conduct structured interviews.

• Facilitated career development training sessions and new hire orientations for two years.

• Performed accurate data entry and file maintenance for interviewing records.

EDUCATION

University of Central Florida, Orlando, FL 2006

Bachelor of Science in Human Resources Degree

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