Customer Service Sales
Resume:
AL PRETZER
Parma, Ohio *****
Residence 440-***-****
*********@*****.***
CAREER SUMMARY
Service-oriented professional with accounting, customer service, and sales
experience. Dedicated to exceeding goals and targets while providing
excellent customer service. Superior record of surpassing expectations.
PROFESSIONAL EXPERIENCE
TPC WIRE AND CABLE Independence Ohio 2011 -
High performance wire and cable
Inside Sales Representative 2011 -
COMPARISON MARKET, Solon Ohio - 2002 -2011
America's #1 online auto insurance agency. An independent agency which
works with multiple carriers
Commission Clerk, Finance Department, 2004 -2011
Reconcile commissions for various carriers to support business operations
and forecasting
> Streamlined commission process.
> Created procedures manual.
> Retrieve data from multiple carriers, analyze, convert, and upload to
reporting database.
> Generate monthly reports.
Inside Sale Representative, 2002 to 2004
Provided customer service and sold auto insurance from a portfolio of 15
top insurance carriers.
> Consistently top sales performer.
> Licensed to sell auto insurance for 42 states.
PROGRESSIVE CASUALTY INSURANCE, Mayfield Village, Ohio - 1997 to 2001
The third ranked carrier in the nation for auto insurance.
Accounting Specialist II, 1999 to 2001
Performed accounts Payable functions.
> Renewed and created purchase orders.
> Processed invoices in a paper-free environment.
> Maintained high level of accuracy, greater than 98%.
Inside Sale Representative, 1997 to 1999
Provided customer service and sold auto insurance for Progressive
Insurance.
> Consistently top sales performer.
> Licensed to sell auto insurance for 32 states.
> Provided customer service regarding insurance coverage.
Al Pretzer, Page Two Residence 440-***-****
IMPERIAL WALLCOVERINGS INC., Cleveland Ohio, OH - 1988 to 1997
Leading manufacturer and distributor of wall coverings in U.S.
International Customer Service Coordinator, 1996 to 1997
Handled order, billing, and customer requirements to determine shipping
carriers and certify international deliveries.
> Analyzed and created international shipping schedules.
> Completed 95% of shipping commitments on time.
> Attained 98% level of customer satisfaction.
Credit Entry Processor, 1993 to 1996
Processed and analyzed credits caused by customer returns, labor costs, and
lost shipments.
> Consistently met month-end closing goals of having no pending credits to
process.
> Generated 92% reduction in procedural errors as part of Error Free Task
Force.
> Received level III award for quality achievement.
Senior Sales Service Representative, 1988 to 1993
Processed high volume order entries from retail stores.
> Handled 200 customer calls per day.
> Assisted customers on product questions or problems.
> Performed as liaison between customers and sales representative.
SECURITY LINK, Northfield, Ohio - 1986 to 1988
Business and residential security alarm systems provider.
Dispatcher
Responded to alarms and dispatched police and fire departments.
> Followed-up with customers to ensure systems were working properly.
> Dispatched customer service employees to correct client problems.
EDUCATION
Associate of Arts Degree - Accounting, St. Petersburg Junior College, St
Petersburg Florida.
University of South Florida, St. Petersburg Florida.
University of Akron, Akron Ohio.
Quality Work Group Training
Export Documentation and Procedures Training
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