Engineer Customer Service

Livio L. Mclennon ** Jackson Pl. Green burgh NY **603

914-***-**** (H) 347-***-**** (M)

Email: *************@*******.***

Summary of Skills

Dedicated technical professional, with a proven record of accomplishments and contributions, several

Supervisory, Project Management and Lead Engineer positions held throughout career.

Extensive work within high profile environments, understanding zero down time, while maintaining

critical systems functionality, service and upgrades.

Trained and skilled communications engineer in installation and maintenance of Nortel Networks

products and ancillary devices, Symposium /contact center, call center management, call accounting,

Avaya IP and voice messaging systems, NEC neac2400 thru SV8500 and key system maintenance,

Siemens Hicom 300 maintenance, CDMA and IDEN Motorola field maintenance.

Capable of providing Tier 1 and/or Tier 2 support for both local and remote sites and Field Technicians

Expert Cabling technician, installation and termination of cat 3 thru cat 6e (ANSI, TIA, EIA, ETSI),

single mode fiber optic media splicing. Circuit Testing DTI/PRI, test set, T-Berd, DS1

Professional Experience:

November 2010 – present

Part time electrical associate at Home Depot as of Oct 2013

Current On-call communications and Network engineer Verigent ( contractor firm), Tech Services Today

(contractor firm), Project management duties, Residential / Commercial voice/ data/ a/v/electrical wiring,

communications consultant, Nortel PBX, Norstar, BCM, Cisco Voice, Adtran network, NEC, Avaya

systems maintenance, MAC work.

February 2009- November 2010 Integration Partners INC.

Field Engineer for Client ST. Vincent’s medical facility, 48 medical and rehab clinics total, Nortel Option

81, upgraded from RLS 18 to 4.5, Meridian Mail upgrade, maintain 600 port NEC neac 2400, maintain

400 port Siemens HIcom300, Octel V-mail, Toshiba strata, Merlin.

Onsite engineer for Forex capital markets, full Nortel IP site rls 6.0, Call Pilot high availability, Call

Parrot, Contact center, nationwide and Global remotes sites networked with full Redundancy.

Provided tech support for field technicians on Nortel and NEC product line

Jan. 2001 – Jan. 2009 Ajilon Communications New York, NY

Supervisory Engineer onsite supporting south Manhattan and north Brooklyn health network facilities

including. Woodhull, Bellevue, Cumberland, Gouverneur Hospital +

Implemented several new procedures including help desk support, call assessment and emergency

recovery, created new dialing plan for incoming VOIP network.

Project management duties for system changes, several software and firmware upgrades, hospital

environment changes being made with limited interruption to facility.

Installation / maintenance experience on the full line of Nortel products option 11 thru 81c, succession

platform, SL1 hybrid, Norstar key systems, call center applications, Octel, OTM, symposium server, Call

pilot, Infortel, Meridian Mail.

Provision and repair digital circuits local DTI-PRI-TIE-D- channel circuits and remote carrier

equipment.

April 1997 - Jan. 2001 Tek systems New York, NY

Managed telecom office and individual system vendors, while providing tech support for field

technicians.

Project management duties for complete infrastructure and network/communications center

construction.

Perform daily maintenance, PBX options 11C, 61C and 81C with Meridian Mail and ancillary

equipment for paging and call accounting.

T/T of DTI/PRI circuits, MAC work, circuit installations and switch provisioning.

Mar. 1995 - April 1997 Northern Telecom New York, NY

Technician on installation team, provided customer training and technical support, switch

programming.

Analyzed blueprints for system installation, cable routing and termination of Cat3. Cat 5, fiber optic

cable lines.

Routine maintenance, testing and troubleshooting on Option switches and Norstar equipment.

1990- 1994 United States Marine Corps

Education

Avaya IP office hardware and Data Components

Avaya create and validate Message networking 3.2 designs

Avaya message networking 3.1 designs

Avaya Modular messaging 3.1 Technical O/A

Avaya Aura Communication Manager O/A

Avaya Aura Communication Manager Server, Gateway and Endpoint O

Avaya VOIP in practice O/A

Avaya Security O/A

Nortel Meridian Options 21E-81C maintenance

Nortel Meridian Mail rls 13 install / maintenance

Norstar Voicemail installation / maintenance / administration

Norstar modular installation / maintenance / database

Nortsar modular ICS/ ICS plus installation / maintenance update

Meridian basic telephony

Nortel customer service excellence

References

Available upon request

Contact this candidate