Customer Service Data Entry

P riyanka Jaiswal

*** * ******** *** ******, VA *4179 Phone: 540-***-****

*****************@*****.***

SUMMARY

Outstanding person with excellent customer service along with great verbal and written communication. I am expertise in the

delivery of services utilizing a wide variety of technologies and formats. A good team player and Capable of fulfilling all daily

administrative duties within an extremely fast paced environment. I am extremely organized and a self starter who can work well

within a team environment.

KEY SKILLS AND COMPETENCIES

• Experienced in working in a customer service environment.

• Data Entry and Billing.

• Computer skills.

• Ability to work in a fast paced, high stressed environment.

• Exhibit the ability to work in a collaborative team environment.

• Ability to multitask and understand how to prioritize workload in order of importance.

• Answer phone, maintain schedule and prepare reports.

• Able to cover as relief for the absence and annual leave of other staff.

• Good level of IT literacy and math knowledge.

• Ability to exhibit tact & diplomacy when dealing with upset or aggressive people.

• Ability to work under pressure on a busy frontline service.

• A positive attitude towards training and personal development.

• Willing to work in holidays and weekends.

• A pleasant manner when dealing with customers and colleagues.

Credentials include:

• F IRST AID/ CPR/ AED Certified

• CDA Certified ( Certified Dental Assistant)

• Bachelors of Dental Surgery ( India)

PROFESSIONAL DUTIES

• Answering high volume of incoming calls as well as walk in traffic.

• Maintain working relationships with client customer service and production planning representatives.

• Attend client customer service and production planning meetings.

• Prepare various reports like monthly insurance reports, annual employee data sheet, listing employees by

position.

• Maintain filling systems including census records of patients and employees.

• Travel arrangements for the clinic management team.

• Preparing and typing routine correspondence, form letters and reports.

• Completing forms and reports as required by the various company offices and outside vendors.

• Recording the minutes of meetings and providing the resulting documents as necessary.

• Maintaining calendar, daily schedules.

• Assisting with various basic personnel administrative functions as needed.

• Acting as backup to other clerical personnel.

• Overseas and manages the process of data collection, analyzing and aggregating data for core measures

• Data Entry.

• Answering enquiries using IT based research tools and the internet.

• High level of confidentiality.

• Distribution of mail.

• Undertaking clerical and office tasks like filing, photocopying etc.

• Scheduling appointments and interviews.

• Monitor overall services levels/metrics for assigned customers

• Ensure the profit objectives for the accounts are satisfied.

• Reports customer feedback to management.

• Other duties as assigned.

•

Education

GRADUATION Bachelors Degree in oral and dental surgery (2005 2011)

Dr Ram Manohar Lohia, Awadh University, Faizabad, UP, INDIA

Experience

2 years experience in hospital as Dentist in India.

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