Customer Service Representative

Crystal Jackson

Customer Service Representative - HEB Grocery

Katy, TX

*******.***********@*****.*** - 281-***-****

To obtain a secure and challenging position within a diverse organization that promotes a team driven

environment.

WORK EXPERIENCE

Customer Service Representative

HEB Grocery - Houston, TX - April 2007 to Present

Process orders for customers in timely manner

• Complete audits for monthly inventory

• Assist customers with product information

• Re-stock supply area at the end of shift

• Prepare business for opening and/or closing

• Loss Prevention and Shrink

Customer Service Agent

Frontier Airlines - Los Angeles, CA - May 2006 to December 2006

Responsible for daily deposits and counter bag verifications

• Responsible for all passengers safety before and after aircraft arrival

• Responsible for on-time departure of aircraft

• Responsible for passenger check-in and ticketing

• Assisted passengers with reservation and flight information

• Re-stocked supply area at the end of every shift

• Prepared business for opening and/or closing

Direct Care Staff Member

New Vision Residential Care - Long Beach, CA - September 2005 to April 2006

Responsible for the care and safety of all clients/ patients whether permanent or visiting

• Assist clients with daily living assignments

• Responsible for distributing all meds to clients in timely manner

• Complete all assignments given while on duty

• Must prepare and maintain a well-balanced nutritional meal on a daily basis

• Prepare all clients for school and bed daily

• Must complete all charting of clients activities daily

Security Screener

Aviation Safeguards - Los Angeles, CA - April 2005 to September 2005

Responsible for all passengers safety before and after airline arrival

• Reviewed and screened passenger tickets

• Screened passengers using wands and X-Ray machine

• Assisted passengers with flight information

EDUCATION

Bachelors of Science in Interdisciplinay Studies concentration Criminal Justice

Jarvis Christian College - Hawkins, TX

2007 to 2012

SKILLS

MSB Certified, AST Certified, Microsoft Applications; which includes word, excel, and power point, SABRE

reservations program, BMAS and type approx. 75 wpm

GROUPS

Zeta Phi Beta Sorority Incorporated

March 2014 to Present

International Social Service Organization. Fostering the ideas service, charity, scholarship, civil and cultural

endeavors, sisterhood and finer womanhood.

ADDITIONAL INFORMATION

Honorable Mention for Academic Achievement 2007-2008, Jarvis Christian College

Deans List for Academic Achievement 2010-2011, Jarvis Christian College

Deans List for Academic Achievement 2011-2012, Jarvis Christian College

Hawkins Municipal Court Clerk (Internship) January 2012-May 2012 Hawkins, TX

Big Sandy Municipal Court Clerk (Internship) January 2012- May2012 Big Sandy, TX

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