Customer Service Sales

Mario Humphrey

**** ******* ***** ** **

Huntsville Alabama 35802

***************@*****.***

*****.*********@*****.***

Objective

To obtain a position within the company that has room foradvancements, and can utilize, as well as enhance my skills and abilities as a diligent

worker.

Employment History

Contractor

03/2013 - 12/2013

Donovan & Watkins

Take on assignments at different job locations.

Specialty Customer Service, Retail, Sales

Provided with Short term and Long Term job assignmentsdepending on the client.

Remaining professional at all times

Sales Associate- Seasonal work

11/2012-01/2013 The Limited, Houston, Texas

Assist Customer With Questions and Concerns

Upsell and Cross Sales Products of The Limited offering store Credit Cards

Establish a relationship with prospects

Alert Customers of Sales of the week.

Back-stock with freight shipment

Senior Customer Service Rep

1/2011- 1/2012 National Health Insurance Services, Houston, Texas

Provide affordable quotes on insurance and provide relevant historyof products and services

Offered Dental and Health Insurance

Outbound Calls and some Inbound calls

Critical Thinking Skills

Interpersonal Skills

Customer Care – Allstate Roadside Assistance

04/2010- 01/2011 ACS, Houston, Texas

Dispatch Tow trucks to locate customers that were stranded alongside the road

First Call Resolution

Provide Proficient Customer Service

Customer Service Rep

03/2008- 04/2010 DIRECTV, Huntsville, Alabama

Add and removed premium channels, sports, upgrading packages

Assist customers with billing issues

Upsell and Cross sell products of DirecTV

Loss Mitigation Representative

09/2006-03/2009 Financial Service of America, Norcross, GA

Contact homeowners and provide information about avoid foreclosure on their home

Provide Rate Reduction

Remain Professional at all times.

Set up Appointments

Sales Associate

04/2005-07/2006 Victoria Secret, Huntsville, Alabama

Experienced in Loss Prevention

Assist in Replenishing Victoria Secret night attire and fragrances

Assist Customers with fitting

Provide Authority and Comfort

CSR- America Express

08/2003-09/2007 West Corporation, Huntsville, Alabama

Active Listening Skills

Inbound Call Center

Build a Rapport with Credit Card Holders

Pre-Qualify new prospects to Amex

Education

08/2001-05/2005 S R Butler High, Huntsville, Alabama

Diploma

11/2012- University of Phoenix, Houston, Texas

B.S. Business concentration in Small Business and Entrepreneurship

Other Experience

Interpersonal, Active Listening, Critical Thinking, Problem Solving, WPM 60+, Multi Task

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