ToCora Wilson

***** ***** **** ** *** *** H ome: 2-812******

Houston, T X 7 7082 C ell: 2-812******

acdmq7@r.postjobfree.com

Career Overview

My objection is to obtain a job where I can utilize my work experience also my work ethics. I'm a highly

enthusiastic customer service professional with 10 years experience. Also dedicated to maintain customer

satisfaction and contribute to company success.

Core Strengths

Active listening skills High customer service standards

Sharp problem solver Negotiation competency

Seasoned in conflict resolution Multi- channel contact center software

Energetic work attitude Troubleshooting skills

Telephone inquiries specialist

Top sales performer

Adaptive team player

Accomplishments

Remained in top 50 for sales for 5 years. Also maintained the metric goals throughout my employment.

Work Experience

CSR

01/2008 - 10/2013

Xerox

Houston, TX

Worked in fast paced call center excepting over 60 incoming calls. Provided customers with information on

billing, payments, products and services to best fit their needs. Also I worked on a special project for 2 years

to fix accounts to avoid billing and account errors.

CSR

06/2005 - 10/2007

Vertrue

Houston, TX

Fast past call center answering incoming calls. Provided customer with information on their accounts and also

products and services to best fit their needs. Took payments.

Educational Background

GED: Moultrie Technical College - Business and Medical Office Specialist 2004

Tifton, GA, USA

I required my GED and obtained a diploma in Business and Medical Office Specialist. 4.0 GPA.

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