Customer Service Manager
Resume:
Resume ****
L.B. SCOTT JR.
CHANNELVIEW, TX. 77530
281-***-****( CELL )
*********@*****.***
Career Objective
TO JOIN A TEAM WITH A VISION TO CHANGE THE LIVES OF THEIR CUSTOMER BASE,
WHILE CREATING A LUCRETIVE ENVIRONMENT FOR THE AMBITIOUS TO GROW.
Summary of Qualifications
CUSTOMER SERVICE, INVENTORY, INTERVIEWING, HIRING, CREW ORIENTATION,
TRAINING, CASH RECONCILIATION, TROUBLE-SHOOTING, MARKETING, PRODUCT
ORDERING, CONDUCT STORE AUDITS, STAFF EVALUALTIONS, FILING,
MAILING,CHEMICAL MONITORING, BOOKEEPING & FOOD SAFETY
Work History
Jul 28, 2008 E.M.S. - Houston, Texas
LDAR/Field Technician
Monitoring fugitive emissions at many processing plants in the USA. This
includes calibration of machines,chemigal knowledge, identification of
equipment used readily in processing environment.
Jun 26, 2006 - Jul 25, 2008 Jack in the Box - Houston, Texas
Asst. Manager
Guest Service, hiring, training, inventory, sales increase, development,
Growth.
Feb 15, 2006 - Jun 01, 2006 ALL STAR FAMILY FORD - AMARILLO, Texas
SALES CONSULTANT
ASSIST CUSTOMERS IN THIER VEHICLE PURCHASES,PROTECT THIER CONFIDENTIAL
INFORMATION FROM IDENTITY THEFT,AND CREATE A COMFORTABLE ENVIRONMENT
CONDUSIVE TO THE PURCHASE.
Feb 07, 2002 - Sep 30, 2005 WENDY'S - AMARILLO, Texas
ASSISTANT MANAGER
Customer Service, P&L's, ordering, inventory, training, hiring, food
preparation, opperaion audits, safety audits, food safety audits,
orientations all other duties as needed for the smooth operation of the
business.
May 05, 1998 - Jan 30, 2002 RENT A CENTER - AMARILLO, Texas
EXECUTIVE ASSISTANT MANAGER
Responsible for collections, inventory, product orders, floor arrangements,
training, phone sales, inside/outside sales, P&L's, other duties as needed
for the smooth operation of the business.
May 01, 1996 - Feb 01, 1998 JACK IN THE BOX - Dallas, Texas
ASSISTANT MANAGER
Customer Service, P&L's, ordering, inventory, training, hiring, food
preparation, opperaion audits, safety audits, food safety audits,
orientations all other duties as needed for the smooth operation of the
business.
Mar 11, 1994 - May 01, 1996 BURGER KING - Houston, Texas
ASSISTANT MANAGER
Customer Service, P&L's, ordering, inventory, training, hiring, food
preparation, opperaion audits, safety audits, food safety audits,
orientations all other duties as needed for the smooth operation of the
business.
Education
Jan 1992 - Jun 1994 TEXAS SOUTERN UNIVERSITY - HOUSTON, Texas
Education Level: 2 years college, technical or vocational school
Major: BUISNESS
Minor: SOCIOLOGY
GPA: 2.88
Total Hours: 33.0
Graduated: No
Training
Jul 28, 2008 EFSI
L.D.A.R.
Safety awareness, processing knowledge, EPA codes and standards,monitoring
chemicals and leaks, and calibration of volitile machinery.
Status: COMPLETED
Jun 26, 2006 - Sep 26, 2006 Jack in the Box
Corporate Training
P&L's, Planning, procedures, Finance Annalysis, Numbers, Placement, Safety
certification, Mgt Certification, Corporate Mgt. Certification, Scheduling,
etc...
Status: Completed
Jan 15, 2006 - Feb 14, 2006 AUTO MAX
SALES CONSULTING
INTRODUCTION, ORIENTATION, HISTORY, FACTS, SOLUTIONS, ROLEPLAY,PRODUCT
KNOWLEDGE, FINAL INTERVIEW,AND 1ST VEHICLE SALE.
Status: Completed
Jan 16, 2006 - Jan 21, 2006 GEORGE S. MAY INTERNATIONAL CO.
FIELD SERVICE/MANAGING CONSULTING SPECIAL REP.
TRAINING FOR OUTSIDE SALES IN REGARD TO MANAGEMENT CONSULTING. MEMORIZING
SALES PRESENTATIONS, AND KNOWLEDGE IN A VAST NUMBER OF INDUSTRIES.
Status: Completed
Occupational License/Certification
Jack In The Box - Houston, Texas
Resturant Manager
Certification
Issued: Aug 14, 2006
Texas - Houston, Texas
Serve Safe
Certification
Issued: Apr 16, 2002
GREATER LOVE TEMPLE - Texas
MINISTER'S LICENSE
License
METHOD 21 MONITORING
ENVIRONMENTAL PROTECTIVE AGENCY
ISSUED 7-2008
TEXAS LIFE LICENSE
TEXAS DEPT OF INSURANCE
ISSUED 1-2010
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