Customer Service Manager
Resume:
JESSICA FOSTER
** *** ** **** ******** #***, West New York, NJ 07093
************@*****.***
PROPERTY MANAGER
Accomplished, results-driven property management professional with 8 years of experience,
skilled at providing superior service, seeking a position in a residential or commercial property
management.
Highly qualified in service based positions requiring an emphasis on customer/client satisfaction in
a fast-paced environment. Strong interpersonal skills, effective collaboration with management,
vendors, coworkers, and clients to build positive and cohesive business relationships. Multi-
tasking, highly organized individual, able to effectively prioritize on a daily basis. A critical thinker
and respected liaison for client escalation issues; adapt at providing creative solutions to client
problems. Effective mediator, ready to embrace new challenges and contribute to the organizations
overall success.
CORE STRENGTHS
Leadership & Management Property Management Expertise
Hiring, training, & coaching Customer service/Client satisfaction
Relationship building & retention Mediation/Contract Negotiations
Owner & Investor relations Research & Market Analysis
Sales/marketing/PR/Media Relations Budgeting, Forecasting & Reporting
Analytical & Decision making skills Microsoft Office Proficient
Tenant Relationship Management & Onesite Property Management Software
Complex Problem Resolution Lexis Nexis Credit Reporting Software
EDUCATION AND CERTIFICATIONS
Associates of Arts
Johnson County Community College, Overland Park, KS
Real Estate License
North Carolina
Real Estate License
New Jersey
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PROFESSIONAL EXPERIENCE
2014 present
Assistant Property Manager
Dixon Mills Condominium, Jersey City, NJ
Demonstrate ability to understand financial goals, operate asset in associations’ best interest in
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accordance with policies & procedures manual.
Maintain accurate records of all community transactions and submit on a timely basis (i.e., HOA
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fees, delinquency reports, invoices, etc.)
Provide constant vendor/contractor communication concerning scheduling, billing, vendor relations
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and certificates of insurance.
Represent the company in a professional manner at all times.
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Physically walk and inspect community appearance and ensure repairs are noted and completed in a
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timely basis.
Work closely with maintenance supervisor to monitor and schedule all maintenance activity.
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Initiate and implement policies/procedures to maintain resident communications; e.g., complaints,
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service request, etc.
Plan weekly/daily office staff schedules and assignments
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Attends scheduled board meetings, held on a monthly basis
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Property Manager 2012 2013
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Apartment Dynamics, Fayetteville, NC
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Hires, trains, motivates and supervises all on site staff in order to achieve operational goals of
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assigned community. This includes new employee orientation and training, ongoing formal and
informal performance evaluation, review and approval of timesheets, instructing and advising on site
staff of employee procedure and guidelines.
Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all
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bank deposits are made immediately and deposits are reported to corporate office on a daily basis.
Performs evictions, utility cut offs and landlord liens as required on delinquent rents.
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Prepares all leases and ensures that files are complete.
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Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.
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Submits required reports to corporate offices as needed.
Assist in formulation of budgets for each upcoming calendar year.
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Conduct market surveys monthly and provide trend report information. Shop competition and be
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aware of neighborhood market conditions.
Welcome and show community to prospective new residents. Also, handle incoming calls from
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prospective new residents and complete appropriate paperwork.
Updates make ready board indicating vacancy status. Coordinates with maintenance staff to ensure
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timely conditions of apartments after move outs
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Property Manager 2010 2012
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Preserve at Grande Oaks, Fayetteville, NC
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Organize all site operations to obtain maximum efficiency and productivity.
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Provide support and staff assistance as necessary.
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Direct collection of monthly assessments, rental fees, and deposits daily.
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Determine and certify the eligibility of prospective tenants, following government regulations.
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Manage and oversee operations, maintenance, administrations, and improvement of community.
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Coordinate the production of market ready product with leasing, maintenance and housekeeping
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based upon market conditions.
Builds relationship with residents by providing excellent customer service and helping residents
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resolve issues as they arise.
Implement new marketing strategies to keep the level of interest in the properties high.
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Performs evictions, utility cut offs and landlord liens as requires on delinquent rents.
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Contracts with residents by negotiating leases and collecting deposits.
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Property Manager 2009 2010
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Robin Krieger Team, Overland Park, KS
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Ensures residential properties are rented to fullest capacity.
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Confirm all leases and corresponding paperwork are completed and input to software system
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accurately and on a timely basis.
Collects all rents and late fees/charges and post and deposit daily.
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Coded and paid all invoices associated with the firm.
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Provide constant vendor/contractor communication concerning scheduling, bulling, vendor relations
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and certificates of insurance.
Visiting properties and carrying out inspections.
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Monitoring and enforcing the terms of all lease agreements.
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Established rental rate by surveying local rental rates; calculating overhead costs, depreciation,
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taxes, and profit goals.
Accomplishes organization goals by accepting ownership for accomplishing new and different
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request.
Screening all tenants to find the best fit for the property, to include credit checks and criminal
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background checks.
Builds relationship with residents by providing excellent customer service and helping residents
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resolve issues as they arise.
Implement new marketing strategies to keep the level of interest in the properties high.
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Managing Partner 2008 Present
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RCJ Wholesale LLC, Olathe, KS
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Plan, schedule and coordinate general maintenance, major repairs, and remodeling or construction
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for residential properties.
Manage and oversee operations, maintenance, administrations, and improvement of all properties.
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Negotiate the sale, lease, or development of property and complete and review appropriate
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documents and forms.
Meet with prospective tenants to show properties, explain terms of occupancy, and provide
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information about local areas.
Direct collections of rents, fees, deposits and payment of insurance premiums, mortgage, taxes, and
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incurred operation expense.
Screening all tenants to find the best fit for the property, to include credit checks and criminal
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background checks.
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Realtor 2007 2009
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Reece and Nichols, Olathe, KS
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Present purchase offers to sellers for consideration.
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Act as an intermediary in negotiations between buyers and sellers, generally representing one or the
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other.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
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Promote sales of properties through advertisements, open house, and participation in multiple listing
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services.
Accompany buyers during visits to inspections of property, advising them on the suitability and value
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of the homes they are visiting.
Compare a property with similar properties such as representation contracts, purchase agreements,
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closing statements, deeds and leases.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
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ACCOMPLISHMENTS
Recognized as Rookie of the Year in Sales for Reece and Nichols
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Maintained a 4.0 GPA in college
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Consistently sustained 100% occupancy rates in communities
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Contact this candidate