Customer Service Manager

ANTWOINE L. STEWART

**** ******* **** **. 832-***-****

Houston, TX 77088 ********.*******@*****.***

Profile

U.S. Marine Corps Veteran with warehouse, logistics and supply chain management experience seeking a position in which

my knowledge, skills, and abilities can be utilized to increase productivity and profitability while providing an opportunity

for growth and advancement.

Skills & Qualifications

Strong oral and written communication skills.

Outstanding trainer and mentor.

Effective leadership and interpersonal skills.

Ability to manage multiple priorities successfully.

Excellent customer service skills.

Employment History

Onsite Manager / Staff Performance Manager July 2013 – November 2013

Prologistix / Employbridge Brand Houston, TX

■

■ Directed oversight of reporting, safety inspections, administered safety policies, and implemented safety-training

programs for 200 employees in the distribution center/ warehouse.

■ Submitted qualified candidates to hiring authorities, coordinated interview schedules, and interviewed candidates.

■ Responsible for providing emergency 24/7 staffing support service to the client.

■

■ Ammunition Technician, Logistics and Supply Chain Manager January 2005 –

November 2012

■ United States Marine Corps Various Locations

Received and recorded receipt of goods by confirming PO documents and performing inspection.

Compiled and maintained records of quantities, types, value of material

Cycle counted and performed inventory adjustments

Issued and handled goods based on customer need and training needs

Posted totals of inventory manually and using computer.

Discovered Variances and submitted discrepancies to accounting.

Issued Purchase Orders in order to replenish inventory based on department need.

Kept ongoing list of inventory needs and ordered necessary supplies to continue operation of the unit.

Arranged shipment of materials to and from different locations.

Analyzed supplier performance and made judgments based on quality of service from suppliers

Ensured safe operation of equipment and resources in order to prevent team members from injury

Lead and directed company based on upper management needs and expectations.

Manage inventory by transferring material to and from different warehouse to maintain assigned levels.

Authorized and forecasted over 3,200 inventory requests.

Prepared and researched reports and monitored requests from creation to expenditure of assets in excess of 67

million dollars annually.

Identified and supported unit friction points and fielded helpdesk calls to assist units in properly utilizing

automated systems of record, reducing late requests by ten percent.

Orchestrated the planning, requisitioning, transportation and accountability of resources and assets in support of

advisor team and pre-deployment training.

Managed the responsibilities of developing and refining asset accountability procedures and coordinated with

higher headquarters for specialized inventory allocations

Education

M ilita ry Occupation Specialty U.S. Marine Corps 2005

Recruit T raining U.S. Marine Corps 2005

H igh School D iploma Windfern H igh School 2004

Contact this candidate