Customer Service, Management, Sales Human Resources Project Management
Resume:
MARK WAYNE LINN
Greenbrier, AR 72058
501-***-**** (Cell)
501-***-**** (Home)
Email: *********@*****.***
SKILLS
. Experienced in customer service, management, sales and data integration
and analysis.
. 19 years of experience with complex project/process management, data
analysis, quality, and CDI (customer data integration)
. Grasp technical matters and product knowledge quickly.
. Computer literate with vast knowledge of PC and Software applications,
including the following Acxiom proprietary applications: Orbiter, Nexus,
Animate, Navigate, Ultra Edit, Data Stage, SQL, TSO and AVID.
. Exceptional skills with all versions of Windows and Microsoft office
products including Word, Excel, PowerPoint, Outlook, Internet Explorer,
Microsoft Lync, Visio, software and hardware installations, and PC
problem solving.
. Self-driven, detail oriented, analytical with effective time management
skills.
. Strong interpersonal and organizational skills.
. Ability to work and communicate effectively with other people, especially
in a team environment.
. Excellent verbal and written communication skills.
. Flexible, strong work ethic, responsible, adaptable, willing to learn and
excel.
. Over ten years' Sales experience.
WORK EXPERIENCE
Acxiom Corporation, Conway
November 1994 - February 2014
(Team leader, Senior Client Delivery Analyst)
Responsibilities:
. Develop and implement customer data integration processes for Acxiom
clients.
. Research customer business information practices and assist in the
design, implementation, and validation of Acxiom products for
customers.
. Participate in training customers on Acxiom business solutions
products.
. Work with product teams to set up, test, and validate new releases
prior to production for clients.
. Log and track issues, and work with product teams to suggest and
coordinate new enhancements based on QA teams recommendations.
. Build and maintain customer databases.
. Project Management and tracking; ensure customer project requirements,
objectives, and deliverables are clearly defined and met.
. Provide consulting support to customers on process improvements and /
or optimum use of data.
. Define, develop, and refine sales support material.
. Recommend and present solutions and enhancements for database.
. Assist in developing pricing of products and services.
. Coordinate / lead projects for new business development.
. Support Marketing activities by participating in Strategic planning.
. Meet with customer and identify the strategies and goals of their
company.
. Develop plans that provide a positive customer relationship and
promotes customer satisfaction.
. Lead and implement process improvements with measurable results in
customer satisfaction and profitability.
. Actively participate in developing education to improve other
associates' project management skills.
. Identify resource requirements (e.g. specific skills, computer
resource, etc.) and assemble those resources to ensure required
customer service levels.
. Participate in budgeting expenses (e.g. supplies, equipment, T&E,
etc.)
. Assist in the development of education programs for new hires.
. Ensure quality control standards are met.
. Assist in Strategic planning, resource development, technical training
needs, and product development.
. Facilitate team/group meetings- accept new ideas, accomplish meeting
objectives and assure timely closure to objectives.
. Act as coach for other team members to improve team and individual
performance.
. Negotiate deadlines and set expectations with customer, including
milestones and communication plan.
. Accountable for data extraction, data file matching and file analysis.
Independent Insurance Agent (Part-time) July 2005 - Present
Blue Cross Blue Shield, Qual Choice, United Healthcare, Mass Mutual
. Present Health, Dental and Life policies to individuals and
businesses, identifying which products would best meet their needs.
. Preferred Agent status with Blue Cross Blue Shield.
. #1 agent in Arkansas for Mercy Health in 2008 and 2009.
. Ensure contracts are complete and accurate for underwriting.
. Work with clients and businesses to resolve claim questions and
issues.
. Experienced with Medicaid enrollments and processing.
United American Insurance, Maumelle, AR (Part-time) July 2004 - July
2006
Human Resource Manager / Sales Agent / Recruiter
. Identify and interview potential prospects for Sales and/or Management
positions.
. Present Health and Life policies to individuals and businesses,
identifying which products would best meet their needs.
. Ensure contracts are complete and accurate for underwriting.
EDUCATION
University of Central Arkansas, Conway 1985 - 1990
Obtained Bachelor's Degree in Business Management.
Greenbrier High School, Greenbrier 1982 - 1985
Graduated with Academic Degree, Top 10 in graduating class
Professional Classes Completed
MS FrontPage 2000 - Advanced, Complete Computing
Jan '01
MS FrontPage 2000 - Introduction, Complete Computing
Nov '00
Coaching: 'Bringing out the Best in Others', Skillpath Seminars
Sept '00
Franklin Covey: What Matters Most, Acxiom Corporation
Oct '99
Conflict Management & Confrontational Skills, Fred Pryor Seminars
May '99
How to Become a Better Communicator, Skillpath Seminars
Mar '99
Financial Management: Concepts and Practices, Acxiom Corporation
Jul '98
Coaching and Teambuilding Skills for Managers and Supervisors, Skillpath
Seminars May '98
Interviewing Skills, Acxiom Corporation
Jan '97
The Challenge of Team Leadership, Zenger Miller
Nov '94
Giving Constructive Feedback, Zenger Miller
Nov '94
Establishing Performance Expectations, Zenger Miller
June '95
Dealing with Emotional Behavior, Zenger Miller
Aug '95
Coaching for Optimum Performance, Zenger Miller
Sept '95
Taking Corrective Action, Zenger Miller
Oct '95
Resolving Team Conflict, Zenger Miller
Oct '95
References
Lisa Smedley
Acxiom Corporation - Delivery Manager
Christine Kirchner
Acxiom Corporation - Paralegal
Pat Edwards
McDowell Properties - Real Estate Agent
Tommy Hall
Acxiom Corporation - Delivery Manager
Shayne Church
Acxiom Corporation - Team Leader
Contact this candidate