Customer Service High School

ANDREA MICHELLE YORK

* **** *****, ******, **, L*N 9K3

Phone 705-***-****; alternate number 705-***-****

EDUCATION

Autism and Behavioural Science Graduate Certificate

****-****

Seneca College

(second placement outstanding)

Bachelor of Applied Science, Food and Nutrition

2003 - 2007

Ryerson University

. Golden Key Academic Award, Ryerson University

Bachelor of Science, Honours Psychology Degree

1995-1999

McMaster University

RELEVANT EXPERIENCE

Promotions Manager, Bartender

2001 - 2005

Milwaukee's Bar and Grill, Toronto, Ontario

. Coordinated promotional events and contests for clientele and staff

. Developed excellent customer service and interpersonal skills while

working in a high volume atmosphere (500 person capacity)

OTHER EXPERIENCE

Educational Assistant

September 2013-2014

Trillium Lakelands District School Board, Muskoka, Ontario

. Assist classroom teachers, Elementary and High School, with daily

teaching lessons

. Responsible for transitioning special needs individuals into

classroom settings

. Provide support for skill development to individuals, in both

Elementary and High School settings

Instructor Therapist

September 2009- 2014

HandsTheFamilyHelpNetwork.ca, Bracebridge, Ontario

. Practice Intensive Behavioural Intervention principles with clients

in the program on the autism spectrum disorder scale

. Support children in the program, and school board staff, with the

transition from IBI to elementary school

. Apply teaching skills specific to each child in the program to

provide a framework for ongoing skill development

Menu Clerk

2006 - 2007

St. Michael's Hospital, Toronto, Ontario

. Proficiently update CBORD with patients diets and menu selections

. Print and verify patient meal tickets for breakfast, lunch and dinner

. Ensure a high volume of patients receive the correct meal, in a

timely manner

. Support DA's with the daily procedures for non-patient food service

programs; (Detoxification Center, Youthdale and Mid-Toronto Meals on

Wheels)

. Assist DA's with outpatient purchase orders

. Adapt to the new dynamics of CBORD's hospital-wide interface with a

new Management Information System

Dietitian Assistant

2004 - 2005

The Lifestyle Metabolism Center, Toronto, Ontario

. Researched and designed educational handouts on Diabetic Supplies

information and Essential Fatty Acids for patients use

. Completed diet analyses using FoodSmart software

. Assisted in screening patients for clinical trials

. Worked closely with a Dietitian and observed many one-on-one

counseling sessions for both weight loss and newly diagnosed cases of

Type II diabetes

Independent Research Project Assistant

2003

FoodShare Inc., Toronto, Ontario

. Collaboratively developed a scrapbook for use by FoodShare Inc. to

educate high school students on obesity related issues

Supply Teacher 2002 -

2003

Durham District School Board, Durham Region, Ontario

. Facilitated curriculum to kindergarten through grade eight classes in

various schools within the Durham region

Cooperative Education Student, Volunteer 1994-

1995

Whitby Psychiatric Hospital, Whitby, Ontario

. Developed knowledge of terminology regarding mental health concepts

while working closely with both patients and nursing staff on

hospital grounds

. Developed a great rapport with patients while assisting them with

daily activities

AWARDS and CERTIFICATIONS

. First Aid and CPR training (Action First Aid, September 2013)

. Nonviolent Crisis Intervention Certification

. Ontario Pride, Pre-Service Training for Resource Parents

Certification (Family, Youth and Child Services of Muskoka)

. Golden Key Academic Award, Ryerson University

. Workplace Hazardous Materials Information System (WHMIS)

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