Customer Service High School

MARY KRAUSE

**** **** ***** * *****: Lot *** ● B lue Island, I L 60406● 708-***-****●

a *********@*****.***

PROFILE: Well mannered, polite and hardworking housekeeper with experience of

overseeing the day-to-day operations of the housekeeping department to meet hospital standards

& provide consistently seamless guest service. Having a proven ability to create a pleasant, safe,

welcoming and clean environment for guests. Punctual, flexible and with an eye for detail and an

ability to ensure a professional efficient and effective housekeeping service.

WORK EXPERIENCE:

Housekeeping

• Proven record of maintaining the cleanliness and sanitary condition of assigned hospital

areas

• Highly skilled in cleaning of resident rooms and other interior and exterior facility areas

• In-depth knowledge of maintaining a positive physical and psychosocial environment for

the residents, visitors and employees

Volunteer Cashier

• Delighted the customers with consistent and pleasant service which resulted in a 30%

increasing in returning customers

• Reduced waiting time for customers by providing quick services

• Followed appropriate procedures for cash handling

Cashier/Food Preparation

• Maintained cleanliness and hygiene around the cooking station as well as the place where

the customers have their meals.

• Provided the highest level of prompt and friendly customer service which increased

client base by 40%r

• Made a significant increase in sales by up-selling merchandise displayed at the cash

counter

WORK HISTORY:

05/2011 – Present Ingalls Hospital Harvey, IL

Housekeeping/Cashier (Volunteer)

01/2002 – 12/2004 Abry’s Restaurant Crestwood, IL

Cashier/Food Preparation

EDUCATION:

Bremen High School, Midlothian, IL, May 2006

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