Process Service

Lillian McDougal

********@***.***

**** ***** **** ****** 414-***-**** Home

Milwaukee, WI 53218

Work Experience

Wi Veterans Homes Union Grove, WI

Payroll/Benefits Specialist (11/2010 - Present)

Administering payroll and benefits for 300 union employees.

. Managing and administering company policies with regard to

payroll/benefits, including a complete understanding of the current

union contract and related payroll implications.

. Conduct new hire orientation related to benefits and payroll.

. Process benefit enrollments by explaining benefit eligibility to

employees and assist in resolving employees' questions regarding their

benefits.

. Maintains and processes records and documents necessary for

implementing and/or canceling benefit coverage.

. Update benefits and payroll policies and procedures as necessary.

. Process all timesheets and leave transactions accurately and timely.

. Administer leave accounting changes by quarter and year end.

. Reconcile payroll to prior to transmission.

. Reconcile payroll and leave reports once payroll has been processed.

. Maintain confidentiality with employee records and information.

FIS Brown Deer, WI

Formerly Metavante Technologies

HR Service Center Representative (7/2008 - 12/2009)

Administer all benefits, including health and welfare, life and disability,

FMLA, tuition reimbursement programs and 401K and ESOP for over 5000

employees.

. Act as first point of contact for all HR issues, policies and

procedures.

. Conduct new hire orientation related to benefits, policies and

procedures.

. Analyze and resolve urgent benefit issues for all levels of employees

by serving as point person between the employees and benefit vendors.

. Reconciling and correcting benefit premiums reports.

. Managing Wellness and Tuition reimbursements program.

. Managing FLMA and STD leaves for regions outside Wisconsin.

. Process and resolve benefit system errors from Peoplesoft Query

Reports.

. Generate Query reports as requested by customers

. Reset passwords to employee self-service

. Assist with annual enrollment process.

Johnson Controls, Inc. Milwaukee, WI

HR Shared Services Representative (03/2004 - 07/2008)

Manage employee information for new hires, terminations, status and

organizational changes. Process benefit changes, employee leaves and new

hire paperwork.

. Process HR documents for new hires, termination, payroll record

changes, benefit changes and benefit enrollments.

. Act as first line contact for Retirees.

. Managed Retiree benefits and payments.

. Created procedures for processing retiree benefits.

. Review and resolve daily benefits administration processing error

reports.

. Identify and resolve benefits eligibility issues with vendor.

. Respond to payroll, benefit, HR policy and procedures with accurate

timely information.

. Maintain employee personnel files and other related records.

. Serve as backup for the Payroll Department as needed.

Johnson Controls, Inc. Milwaukee, WI

Payroll Associate (04/1999 - 3/2004)

Responsible for receiving, reviewing, processing and maintaining files for

over 5000 employees' of a multi-state payroll.

. Processing timesheets, benefits deductions, garnishments, files for

weekly and salary payrolls using Peoplesoft HRIS system.

. Responds to employees' call regarding time processed, wage assignments

and taxes withheld.

. Processing quarterly and weekly withholding taxes and wire transfers.

. Review wages, deductions, taxes and correct errors to ensure accuracy

of payroll.

. Provide backup to other Payroll Associates.

. Maintain employee payroll files and other related payroll records.

Education

Keller School of Business and Management Masters Degree - ongoing

Mount Mary College - Bachelor Degree

Milwaukee Technical College - Associate Degree

Certified Benefits Certificate 2001 - ongoing

Technical Skills

. Strong verbal and written communication skills

. Professional attributes: Proactive, organized, detail oriented, multi-

tasker, quick learner, excellent phone and interpersonal skills

dependable and adapts well to change.

. Experience working with Microsoft Office products, Peoplesoft HRIS,

Oracle, Lotus Notes, Ultimate time keeping, PTAWEB time keeping system

and Outlook

Contact this candidate