Project Manager / Program Test Lead

Poorva Sowani

Alpharetta, GA .Cell- 214-***-**** .Email- ******.******@*****.***

Project Manager with 7+ years of experience in all the phases of SLDC, STLC with emphasis on co-ordination, communication and quality.

Experience in managing Application development/Infrastructure medium projects using waterfall and agile methodology for implementations.

Successfully managed multiple Software Development, infrastructure, Environment Builds, Release Management and Implementations projects simultaneously while ensuring timely completion.

Manage project economics to include costs, operational budgets, staffing requirements, resources, and risks.

Creation of Project Plans, Scope, Timeline, Resource Planning, Estimations. Working with Product owners / Client Sponsors for Requirement Analysis, Design Documentation, and driving the project through full software development life cycle, metrics / Status Tracking and reporting, Defect Management

An experienced leader with the ability to initiate/manage cross-functional teams and multi-disciplinary portfolio/program/project team from a Business perspective to speak to the technology perspective in an articulate manner.

Expertise in handling challenges and Program co-ordination in a multi-party/multi-vendor and globally located teams.

Specialize in Business/Requirement Analysis, Project / Release Planning per customer needs and growing market competition.

Extensive experience creating and delivering presentations to all levels in the organization.

Well versed with various Quality Processes like Project Reviews, Walkthroughs etc.

Detailed working experience in Agile initiatives in a Scrum Master role.

Soft Skills: Excellent Communicator, Impeccable stakeholder management (across all spectrum), Relationship management, Facilitation, Audience analysis, Astute Negotiator, excellent Service Delivery Management and interpersonal skills, Planning and organizing, Influencing, leading, and delegating abilities, collaboration and problem- solving skills.

ACADEMIC CREDENTIALS

Bachelor of Engineering- Computer Science Pune University, India (2006)

Certified Scrum Master (Scrum Alliance ® ) March 2016

TECHNICAL SKILLS

FUNCTIONAL

Telecom – Wireline Ordering, CRM, Provisioning, Service Delivery, Service Assurance, Activation.

Functional, Integration, System, Fail Over and User Acceptance Testing

Banking and Finance – Security Services

Health Insurance – HealthCare Plan Operations, Administration, Revenue and compliance management product.

Waterfall, Iterative, Agile Methodologies, Scrum Framework.

TECHNOLOGY

Operating Systems: Windows.

Languages: C, C++, Java, C# .net MVC

Tools and Utilities: HP ALM, JIRA, CA Agile Central (Rally) Soap UI, Customized framework on Selenium

Databases: MS SQL Server, Oracle

Vendor Packages – Amdocs Clarify, Amdocs OMS, AMDOCS AMSS,

Web Related: HTML, Java Script, XML, SOAP UI

PROFESSIONAL EXPERIENCE

IHGTM – Atlanta GA Nov ’17 to Present

Project Lead – IHG ConcertoTM

Responsible for the successful and timely deliverable of project tasks throughout all phases of the SDLC.

Successfully managed multiple projects simultaneously while ensuring timely completion. Projects included Software Development, Environment Builds, Release Management and Implementations.

Implemented processes, technologies, and organizational structures that support getting the right information to the right departments in the allotted timeframe to meet the business objectives.

Developed and tracked effort driven project schedules identifying risks, mitigations, issues, and action.

Creating the “Communication / Escalation Plan” which lays out the bridges, triage sessions and support resources with Test team POCs, Data, Environment and Device Lab Support groups to identify and finalize test support activities, strategy and responsibilities during test execution phase.

Prepared and presented project status reports to key management, business partners, and project team.

Identified key risks and issues and presented to management during daily and weekly status meetings.

Host Daily Defect and Project Metrics Status call for senior leadership, Directors, PMO and the Migration, Implementation team.

Diligently escalating any risks and mitigation plans to leadership.

Proactively managed and monitored execution of deliverables and status in an effective manner.

Served as the first point of escalation for all project-related issues.

Daily EOD status to the PMO and leadership highlighting key success points, open issues, risks.

Facilitated business process review sessions, requirement gathering sessions, development walk through, and user acceptance testing sessions with team and stakeholders.

Performed the role of Release Program Manager for enterprise level deployment activities and management of cross team deployment functions.

Test management responsibilities for IHG Concerto Pilot, Beta and Phase 1 - Migration Roll out. Coordinate UAT Testing Results walkthrough with the Product team.

AT&T Inc. - Atlanta, GA July ’14 to Oct ‘17

Program Lead – AT&T’s Switched Ethernet, Enterprise Fiber Broadband Services, DirecTV and ROADM Projects. Team Size – 20+

AT&T’s Switched Ethernet Services are for Small Business Owners. Program includes Infrastructure Roll out, Service Delivery/ Provision and Service Assurance / Trouble Shooting for Small Ethernet Multiplexers (Small EMux) – Designed to support Small Business Enterprises.

FBS and eFBS - FBS is a type of broadband service that complements AT&T’s current set of broadband services. FBS uses Ethernet as the underlying technology, with fiber deployment. Enterprise FBS is the Fiber Broadband Service program for fortune 500 companies. These complex programs integrate with multiple vendors, as well as 40+ applications in the Service Delivery and Assurance flows.

Amdocs OMS interacts with 50 odd interfacing applications in a single order journey.

Main challenge was to manage the testing across these interfacing applications and an innovative test strategy had to be created to test functionalities in short release window

Various functionalities were divided into logical groups and were tested in 3 different type of test environments (created based on combination of real interfacing applications and simulators)

Request based xml testing was done in an ‘all simulators’ type of test environment

Response based xml based testing was done in two test environments- 1st with combination of real applications & simulators. 2nd with ‘all real’ interfacing applications

Responsibilities:

Responsible for the successful and timely delivery of various Project deliverables in Service Delivery and Service Assurance streams - process improvement, application development and infrastructure roll out projects in the Project Management office.

Managed interdependent business and technology (IT) projects from strategy to delivery (using a hybrid of Agile and Waterfall)

Managed alignment of architecture diagrams and process flows to project plan to identify and remediate gaps. Co-ordinate and lead working sessions with Requirement Owners, Business owners to ensure adequate and detailed requirement coverage & clarity.

Responsible for managing stakeholders to prioritize requirements based on business need.

Ensure that release scope, timeline, estimation, resource allocation is successfully planned for all assigned projects on a continuous basis, per the project / release pipeline.

Creating, Maintaining and Tracking Program / Release Schedule encompassing time bound goals for Application Development teams, Data Team, Test LAB and Environment Team, Testing teams.

Managed external vendor/partner resources (onshore and offshore) to ensure delivery conforms to quality

Managed program financials for internal resources, contractors and vendors.

Responsible for managing sponsor and business stakeholder expectations through regular project health updates.

Facilitated Sprint Planning, Release Planning, Daily Stand-Ups, Led Epic/Story prioritization exercise, sprint demos, retrospect, lessons learned and managed the Product/Release/Sprint backlog and sprint calendar.

Creating the “Communication / Escalation Plan” which lays out the bridges, triage sessions and support resources with Test team POCs, Data, Environment and Device Lab Support groups to identify and finalize test support activities, strategy and responsibilities during test execution phase.

Oversight for all project testing efforts – System Integration Testing, End to End Testing and UAT. Working with Business Sponsors to track all UAT Defects to Closure and obtain final signoff for all the planned functionalities.

Diligently escalating any risks to leadership and proactively creating mitigation plans

Daily EOD status to the PMO and leadership highlighting key success points, open issues, risks.

Managed program financial forecasts, budgets and tracked actual costs to ensure the projects effort and agreed delivery aligns to cost expended.

Project Tracking in PRISM, HP ALM and CA Agile Central (Rally), SharePoint.

Project Environment: Amdocs Clarify CRM, Amdocs OMS, Amdocs AMSS, Mainframe, HP ALM QC 11.0.

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MNK Infotech (Dallas, TX / Atlanta, GA) Jan’13 – Jun’14

Project Lead – Multiple projects

OvenSENTINEL – Intelligent Monitoring Solution

OvenSENTINEL™, is an evolutionary system that offers continuous process monitoring for superior product quality. Completely customizable with user-specified dashboards, multiple oven and lane support, and flexible data extractions, OvenSENTINEL™ allows assembly specialists to zoom in at a micro level for detailed PCB oversight or view macro data for trend analysis and corrective intervention anywhere.

Roles and Responsibilities:

Work on enhancing and creating new UIs using WPF.

Write and maintain C# programs with SQL Express database as backend.

Creation of SQL stored procedures, views and triggers.

Test programs on ovenSENTINEL station (hardware equipment) as required.

Perform integration and regression testing.

Involved with sprint planning, grooming and estimation of stories.

Temperature monitoring for MOLE

(Multi-Channel, Occurrent Logger Evaluator) – Thermal profiler

It is a full-featured compact thermal profiler with its sophistication in an easy-to-use 3-channel Mini-thermocouple configuration. Ideal for VERIFICATION of PCB profile performance, 3 channels gives Hot, Cold and Sensitive component data for verifying the correct oven settings.

Roles and Responsibilities:

Involved in end to end development and support of the software component used in MOLE.

Performed tasks like extracts, transforms, and data loads for the windows-based application

Worked on SQL Express as the database (Backend)

Developed various tables, views and triggers.

Develop test plans and work with QA to establish test processes.

Assist team with documentation and preparation for implementation, training and support documents to the support team.

Involved with enhancements and bug fixing for the application.

OvenWATCH – Product quality monitoring System

Continuously monitor the quality of PCB assemblies as they pass through the reflow ovens. OvenWATCH® system can provide customers, the confidence of knowing that the quality assurance of your PCB assemblies is being monitored continuously.

Roles and Responsibilities:

Involved with design, development and testing phases of the project

Used Model view controller pattern for development.

Worked on creating multiple UIs using Winforms

Used structure map for dependency injection for improved testability and decoupling.

Worked with SQL Server developing stored procedures, views and triggers.

Involved with integration and regression testing.

Involved with sprint planning, grooming and estimation of stories.

Pewaukee Lake Montessori Academy Jan’12 – Dec’12

Project Lead

Project: Pre-school Management System

Preschool Management system to fully automate entire functioning of any mid-level Montessori/Pre-school.

Worked with Preschool Director and staff for requirement analysis, understand day-to-day functions of a Montessori School, current challenges, goals and priorities.

Responsible for gathering Business Requirements and writing use cases.

Preparing estimates, Test Plan. Working with the testing team to prepare test scenarios, high level and detailed test cases.

Lead review meetings and work with all key stake holders for getting approvals on test planning deliverables.

Involved in module level testing, Integration testing and end to end testing.

Working with development team for tracking defects to closure.

Test Status tracking and reporting. Assessing risks and working on mitigation plan proactively.

Presenting Demo sessions / Training to the client team, to facilitate smooth transition to the new product.

Project Environment: C# .net MVC, Toad, Sub Version, JIRA for Defect Tracking, MS Project

Dynamic Healthcare Systems Oct’07 – Sept’11

Project Lead - Voyager

Voyager is a web based solution designed to solve the processing, workflow and reporting the challenges introduced by the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA). It helps streamline the plans operation, raise its revenue potential, ensure compliance through workflow optimization, automation of administrative tasks and create a direct systems link between the health care plan and CMS systems.

Managed multiple project modules and deliverables in application development and infrastructure and testing. (Enrollment and Eligibility, Revenue Reconciliation, Prescription Drug Events, Risk Adjustment)

Projects included environment buildouts, tech refreshes, VMs, networking, security, firewalls, and data center operations, storage, backup and recovery, and decommissions.

Gathered scope and requirements and obtained signoffs.

Created WBS, Project Schedules, Risk Assessment, Issues logs, Implementation Plans, Change Management.

Maintaining the Documentation Repository and creating training plans for new team members

Initiated and tracked procurement of hardware, software, and maintenance agreements with Vendors.

Maintained and track project budgets, capital and hours burn.

Lead walkthroughs, troubleshooting sessions, and weekly project team meetings.

Produced weekly status dashboards and stakeholder management.

Project Environment: Spring J2EE QA Tools: Bugzilla for Defect Tracking, SVN 1.5, HP ALM QC, QTP

KPIT Cummins Infosystems Ltd - BNP Paribas Security Services Jul’06 – Oct’07

Team Lead (Manual and White Box Testing)

BNP Paribas Securities Services is a wholly-owned subsidiary of the BNP Paribas Group and leading provider of securities services and investment operations solutions to issuers, financial intermediaries and institutional investors. In addition to securities clearing and custody, BNP Paribas Securities Services offers a wide range of added-value services, including securities and cash financing, collateral management, middle and back-office outsourcing, fund administration and accounting, performance measurement and attribution analysis, issuer services, retail account management, as well as transfer agency and corporate trust.

Working as a white box (Junit) testing resource to build a suite of Smoke test scripts for functional validation post weekly release.

Writing and maintaining test cases (Junit test scripts) for Business Partner and Financial Instrument module.

Setting up the development environment at Offshore (Eclipse + Weblogic)

Maintaining test results and updating Test Specifications and Test Logs for every build

Analyze UAT / ORT / Production Defects and reproduce them in the development environment for trouble shooting and triaging and fixing.

Performed Integration, Functional, User Acceptance Testing (UAT), Regression, Graphical User-Interface (GUI), End-to-End testing,

Database validations - Executed SQL Queries to check the data table updates after test execution.

Participated in project walkthroughs.

Participated and code reviews, Knowledge sessions with the Project BA for functional knowledge gain.

Project Environment: Java/J2EE Struts, Oracle, Tibco, Maven, Eclipse, WebSphere, Test Director 7.2, Oracle, SVN 1.5.

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