IT Business Manager, IT Management, Project, PMP,Six Sigma, ITIL

Hock Ann TAN

Am Tobelbach *

**** *********

Switzerland

+41 (0-76-371-****

**********@*****.***

Swiss C-Permit (Niederlassungbewilligung)

Nationality: Singapore Citizen

Business Process & IT Leader and Experienced Business Manager

Mature and effective Business & Team Leader

Aspirations Business Shaper and Change Manager

Trusted “Go-To” partner for business decisions and options

Increase business profit and effectiveness of company core processes

Innovator and adopter for new technologies and tools (IT)

Enabler and promoter of new mindsets and thinking out of the box

Trainer and mentor for the next generation team leaders

Narrowing the gap across cultural and geographical boundaries

Global teaming and virtual staff manager (English, German, Chinese languages)

Profile More than 15 years in Enterprise IT Projects and Operations environment

Banking, Engineering and Manufacturing industry experience

Certified Project Management Professional

IT Consulting experience with Leading and Managing roles

Regularly trained in Management Techniques and Business Best Practices

Experienced implementer and power-user with Enterprise Systems and Tools

Persuasive and convincing personality

Business Management for IT environment, skills applicable to other industries

Key Competences Portfolio Project Management and Key Stakeholder Management

Change Management and Risk Management

Project Planning and Delivery (Rollout & Operations)

Business Analytics and KPI Reporting

Business Process Optimization

Systems and Tools Selection

Sourcing and Vendor Management

People Management and Talent Development

Certified in PMP, ITIL, Six Sigma, Siebel CRM, SAP R3, SAP Basis, Business

Ethics and Legal Compliance

Strong IT Skills and Tools user (please see attached Skills Matrix List*)

G lobal Bank, Z urich, Switzerland

Employment 2007 -2013

Business Manager, IT Segment EMEA (2011-2013)

Responsible for managing Program Portfolio approvals and cost

controls and tracking

Responsible for reviewing Financial Controlling Framework

reviews for IT EMEA (CtB, RtB KTLO, Supply Budgets, Shifts)

Responsible for Headcount planning and monthly control

(Perms and Contractors and ITO resources)

Responsible for Employee classification and Vendor

classification process

Responsible for communicating central policies and rolling out

central tools to EMEA locations

Main point of contact between CIO IT EMEA and IT Heads

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Head Business Manager, Corp Center (2010-2011) 2007-2013

Employment Responsible for managing Infrastructural Demands and Capital

Expenditure (~200mCHF) for Group Corporate Systems (GCS)

and Group Finance (GFIT)

Responsible for Service Management team and reporting

Role as the Chief Operating Officer (COO) in GCS/GFIT ISL

Management for Demand for Infrastructure requests

Demand Management Investment Governance (DMIG) tracking

and financial report (GTIS and Business-led IT projects)

Incident and Problem Management (Escalation and Taskforce

member)

Change Management (CAB member and ITCM approver)

Management of Inventory accuracy for costing purposes (Global

Cost Transparency, iSAC and CMDB quality)

BCM member and tester

IT Service Manager, Corp Center (2007-2010)

Responsible for APAC ITIL Processes and Tool alignment with

GLOBAL BANK “Internal-Practices”

Responsible for APAC Global Costs Transparency quality

checks and data (UBS-GCT)

Responsible for APAC HW and SW inventory alignment and

Data Quality (GLOBAL BANK -iSAC)

Responsible for Customer Account Management Reporting and

Improvement Initiatives (APAC)

Responsible for Technical Service Levels Agreements (IT

Infrastructure) APAC Region and GLOBAL BANK -LSSP

Initiative (SG)

Mainframe (LSSP-Singapore)

Unix Compute and Windows Compute

Responsible for monthly reporting of IT Infrastruc ture costs and

Account Management issues (GLOBAL BANK Global Cost

Transparency)

Responsible for Weekly IT Infrastructure Incidents and Problem

Management Stability Meetings

Set up of Global ITIL Processes for satellite GLOBAL BANK

local units (GLOBAL BANK APAC), eg: Notification

Escalation Solutions (NES), IPM, GCT

Responsible for accuracy and quality of Software and Hardware

Inventory (GLOBAL BANK iSAC) which enables monthly

GCT costing numbers

Account Management (GLOBAL BANK ITI Service Levels

Agreements, Metrics and Measures)

Key holder for end-to-end Service Delivery view (from concept

till post-production).

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S WISS ENGINEERING FIRM, B aden,Switzerland

Employment 2001 – 2007

IT Consultant, IS Applications (2004-2007)

SWISS ENGINEERING FIRM Group Controlling- Strategic

Planning Software and Vendor selection, IT consulting

SWISS ENGINEERING FIRM CIO IS Budgeting Tool (Lead

Trainer and Data Management)

SWISS ENGINEERING FIRM Master Data Management

(consolidation)

Cost Migration Sourcing Strategy (Offshore)

Cost migration Offshore Service Provider Selection

Contract preparation for Offshore Service Provider

Design and development of Application Service Interfaces for

Global Identification Service (GIS) for SWISS

ENGINEERING FIRM companies globally

Administration for all interfaces to GIS

Management of Requirements to Realisation of all new

connections with new parties for connections

Performance Buildings Upgrade Technical Program Manager

(SWISS ENGINEERING FIRM HQ)

Maintenance of customer relations with SWISS

ENGINEERING FIRM HQ key stakeholders

Building security system (Lenel Onguard) upgrade program

manager

S WISS ENGINEERING FIRM C orporate Research,

B aden,Switzerland

IT Consultant, Performance Buildings (2003)

Performance Buildings (PB) Applications Product Manager

(Special project)

Designed scope of Innovation of Performance Buildings

Applications

Managed a team of 20 developers on Java technology

Derived sales methodology and imple mentation methodology

for PB applications

Ensured design documentation and requirements analysis, test

strategy, lab equipment setup, software user interfaces are

consistent with professional standards.

S WISS ENGINEERING FIRM, B aden,Switzerland

IT Consultant, IS Applications (2001-2003)

CRM consultant, Certified Siebel CRM eBusiness Consultant

B2B SAP Business Connector Product Manager

Managed a portfolio of customers deploying an ASP model for

Business to Business communications

Team member of pioneer SWISS ENGINEERING FIRM team

responsible for SWISS ENGINEERING FIRM Account

Management process (Global Processes)

D eloitte Consulting, S ingapore 1999 – 2001

IT Consultant, SAP and CRM Team

Senior Consultant for SAP, Sales & Distribution module

SD team lead, certified SAP SD consultant (2 projects full cycle )

P ricewaterhousecoopers, S ingapore 1997 – 1999

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IT Consultant, SAP Team

Consultant for SAP and Technical Lead for development

SD and ABAP/IV Senior Technical Lead, includes management

of small teams of developers, ensures delivery of technical

solutions and customisation requirements

Team Leader for SAP ABAP/IV Developers

N anyang Technological University, S ingapore

Education 1994-1997

Bachelor of Applied Science (Computer Engineer) with Merits

S ingapore Armed Forces, S ingapore 1991-1994

A rmored Division, Signals Specialist

V ictoria Junior College, S ingapore 1989-1990

GCE A Levels (Top Colleage in Singapore)

Project Management Professional (PMP) 2013

Certifications

Banking Business Ethics and Legal Compliance (Yearly) 2008-2013

Six Sigma Yellow Belt 2011

ITIL Foundation + Service Management 2007

Siebel CRM 99 1999

SAP R3 (SD Module, Basis and ABAP) 1997-1998

Personal S ingapore Citizen, Male

Born 1972

Residing in Switzerland since 2001, C-Permit

Married with 2 children (in local Swiss schools)

Hobbies: Tennis, Motorcycles, Playing Guitar

References Furnished Upon Request

Attached: Skills Matrix List*

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