Customer Service Human Resources
Resume:
Dominique D. Jeffries
Huntsville, AL 35810
*******@*****.***
Key Words Human Resource Management, Time Management, Microsoft Office
****, ***** *** *******ist, Customer service, Flexible,
Conflict- Resolution, Adobe Reader, Communication skills, Call
center, Data entry
Education The University of Alabama in Huntsville Huntsville, AL
Bachelor of Business Administration, Human Resources Management
Relevant Coursework: Business Writing, Financial Accounting,
Information Systems, Communications
Skills Business Skills: Time management skills, Manage detailed
tasks, Customer service, Detail oriented, Flexible schedule,
Conflict- Resolution skills, Call center experience
Operating Systems: Windows 7, Windows Vista
Communications: Oral and Written
Major Software Packages: Microsoft Office 2010, Adobe Reader,
Google Chrome OS
Work
Experience Jul 2012 - Mar 2013 DirecTv
Customer Service Representative
Huntsville, AL
Received escalated customer retention calls for the purpose of
addressing appropriate course of action to maintain customer
account
Identified customer needs and assured the customer that any
outstanding issue can be resolved
Met established call center productivity and quality standards,
while communicating in a professional and courteous manner
Assisted customers with equipment needs, including upgrades
Used multiple systems to input data and write comments to track
information regarding customer's calls
May 2011 - Sep 2012 Target Huntsville, AL
Photo Lab Specialist
Developed various types of film, using different laboratory
equipment
Performed maintenance on photo machines
Printed enlargements and copied pictures that have already been
developed
Maintained a clean and orderly working environment.
Aug 2008 - May 2011 Sears Huntsville, AL
Cashier
Acknowledged and greeted all guest and offered friendly and
courteous service
Handled sales, refunds and exchanges courteously
Met and exceeded all individual sales and productivity goals
Counted money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate
change.
Portfolio and References Available on Request
Contact this candidate