Manager Office
Resume:
RESUME
Telma Luice
*st floor, K-***A, Street no. 10,
Mahipalpur Extn.
New Delhi - 110037
*********@*****.***
CAREER OBJECTIVE
To work as a business consultant to apply my knowledge and skills in the
business processing field in the best manner
PROFILE
More than 3 years of experience in the BPO industry
WORK EXPERIENCE
1) Receivable Management Services Pvt. (I) Ltd. for 2 years with Amazon (American Express)
as Chargeback Analsyst.
Add-ons: Reviews performances of executives of the team and provide
necessary training to executives when solicited
Preparing Daily Production Report and MIS on daily basis of the process.
Weekly consolidated report of the processes of our respective Manager.
Got recognition by COO for the highest production in the process in the record
of the company.
2) IBM Daksh for 1.5 years with United Airlines Ticketing and Reservations as CCE.
SKILLS
Skillful in developing strategies for BPO industries
•
Has excellent communication skills, both oral and written
•
Skillful in maintaining public relations with customers
•
Has excellent public relation skills outgoing and result-oriented
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Has good relationships with other employees and managers
•
Knowledgeable in MS-Office helpful for various office presentations
•
Has good grasping power to learn as per the business prospects.
•
EDUCATIONAL BACKGROUND
1. 10th passed from Kendriya Vidyalaya No.1, Delhi Cantt.-10.
2. 12th passed from Kendriya Vidyalaya No.1, Delhi Cantt.-10
3. Bachelor of Commerce(Dropout) from IGNOU
TECHNICAL BACKGROUND
1. Advanced Diploma Course in Software Technology from ET&T
2. Typing speed with 40 w.p.m.
PERSONAL INFORMATION
Birth date: February 24, 1984
Nationality: Indian
Civil Status: Married
Permanent Address: D-87 Madhu Vihar, (Opp. Dwarka Sec.5),
New Delhi-110059
REFERENCES
Available upon request
Contact this candidate