Customer Service Medical Assistant

Marquetta Moore

Medical Assistant Externship

Chicago, IL

****************@*****.*** - 312-***-****

To obtain a position as a Medical Assistant within a company that will utilize my hands-on skills and training

and will allow me to grow professionally within the medical field.

WORK EXPERIENCE

Medical Assistant Externship

IMAN - Chicago, IL - March 2013 to May 2013

Proficiently performed several blood draws on a daily basis

• Greeted and roomed patients, performed vitals and documented medical history

• Administered various types of injections such as ID, SC and IM and medications when directed, collected

urine for laboratory testing and other specimen collection as needed

• Assisted physician during various types of exams, i.e. rectal

• Answered the phones, maintained medical charts, scheduled appointments and record keeping

• Administered various types of test such as pregnancy, TB, etc.

• Collected various types of specimens, labeled them and sent them off to the lab for testing

• Maintained inventory and supplies

Bus operator/ customer service

Chicago Transit Authority - Chicago, IL - 2002 to 2010

Transport customers from one location to another

• Provided customer service when needed

• Provided assistance to customers

• Insured safety for customers

Tax preparer/head leader processor

Jackson Hewitt Tax Service - Chicago, IL - 1992 to 2002

Assisted in the preparation of US Federal Tax Return

• Researched specialized US tax subject making policy

Customer Service Representative

Jackson Hewitt Tax Service - Bolingbrook, IL - 2000 to 2001

Assisted customers with the activation of cellular phones

• Answer questions for customers regarding cellular accounts

EDUCATION

Diploma in Medical Assistant

Everest College Bedford Park - Bedford Park, IL

May 2013

Medical Assistant

Career Academy - Chicago, IL

2002

High School Diploma

Glenbard West High School - Glen Ellyn, IL

1992

ADDITIONAL INFORMATION

Professional Skills:

Clinical Skills:

• Electrocardiogram, Autoclave, Laboratory Samples, Venipuncture, Taking Patient Vitals, Diagnostic Testing,

Injections, Suture and Staple Removal, Patient Preparation, Surgical Assistance and Pharmacology, CPR/

BLS Certified, OSHA and HIPAA Trained.

Administrative Skills:

• Front Desk Reception, Appointment Scheduling, Verifying Insurance, Medisoft, Microsoft Office and Medical

Billing.

• Proficient with computers such as; Microsoft Office XP, Data Entry, Internet Explorer and Outlook.

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