Customer Service Technician

Munira Rashid

***** ****** ****** **, ****, TX **449. PHONE # 832-***-**** ~ email: ********@*******.***

OBJECTIVE

Detail-oriented Dental Biller and Claims Specialist comfortable in team environment seeks position.

EMPLOYMENT HISTORY

January 2012 to present Waller Dental Associates Waller, TX

• Billing and Claims Specialist.

Research and follow up on EOBs.

Submit claims with TMHP, MCNA, DentaQuest on portal.

Submit all the other insurance claims through clearing house.

Attach x-rays, narratives, perio charting as required.

Verify patient eligibility on portal as well as on the phone.

Answer phones when required.

Used Eaglesoft program.

May ’11 to January 2012 Saifee Family Dentistry Cypress, TX

• Office Assistant

Duties includes insurance audit. Call up insurance companies to verify payments

received. Occasionally fill in for front office staff and answer calls from patients.

Used Softdent program.

Sep 07- Feb 09 Upgrade Dish Houston, TX

• September 2007 to October 2008 Customer Service

Performed pre calls and post calls for Dish Network Customers:

Confirmed appointments for technician’s arrival.

Ensure 100% customer satisfaction. Achieved 98% contact rate.

• November 08 to March 09 Inventory and Asset Control

Performing inventory asset transfers from the warehouse to the technician’s inventory.

Used multiple tracking programs daily to audit technicians inventory and customer work

orders to ensure proper equipment is used on the correct work order. Transfer and adjust

equipment as needed. Achieved 100% asset accountability.

Handled heavy call volumes, dealt with irate customers with positive results.

EDUCATION and CERTIFICATIONS

2004 PTCB Certification – Pharmacy Technician

2004 San Jacinto College – Pharmacy Technician Course Houston, TX

2001 Received GED Certificate Houston, TX

1976 Secretarial Trade School Calcutta, India

SKILLS

Proficient with Microsoft Office (Word and Excel).

Typing speed 45 wpm.

Multilingual – fluent in English, Gujarati, Hindi, and Urdu.

Understanding of the dental billing process, understanding of EOBs (explanation of benefits),

payment posting, claim appeals and patient eligibility.

Strong customer service, communication skills and team player.

Digital scanning and filing functions.

Strong attention to detail.

Dental billing software proficient with Eaglesoft, Dentrix and Softdent.

Quick, enthusiastic learner.

Contact this candidate