Customer Service Manager
Resume:
Tony Tollett
Manvel, TX
*********@*****.*** - 713-***-****
WORK EXPERIENCE
Sales
CarMax - Houston, TX - November 2013 to Present
Business Manager/DOE/Compliance
Delta Career Academy - Mount Sterling, KY - April 2012 to July 2013
Managed Faculty and academic staff and conducted a faculty development program.
* Recruited, hired and trained faculty/staff to improve retention
* Supervised and conducted performance evaluations of staff members
* Ensured compliance with regulatory, corporate, and Department of Education regulations.
* Facilitated faculty training programs.
* Confirmed curriculum and program offerings meet school business needs
* Review course syllabi, outlines, lesson plans, exams, and school catalog to ensure compliance with
Proprietary Board Of Education guidelines.
* Maintain DOT compliance on assets used at the academy for training.
Commercial Driver/CDL
Bestway Express-KMA - Georgetown, KY - December 2011 to March 2012
Responsible for safely driving a commercial vehicle and compliance with safety & DOT regulations, federal and
state laws, regulations and agency rules, standards and guidelines. Detecting and eliminating safety hazards
while maintaining accurate records and logs. Continuous training and customer service
Quality/Audit Auto Driver-Contract
AeroTek - Lexington, KY - November 2009 to March 2010
Perform quality inspections on new vehicles and transfer vehicle to final shipping stage area.
Senior Business Analyst
Tek Systems, Inc - Lexington, KY - August 2009 to September 2009
Generated from various data sources standard monthly operations and quarterly executive level reports for
Lexmark Distributed Fleet Management customers
* Analyzed and manipulated data using spreadsheets, pivot tables, Microsoft Access, and other tools
* Developed and maintained key performance indicators on reporting quality and delivery timeliness; provided
monthly reporting on Service Level Agreement performance to management
* Implemented and managed standardized reporting process to ensure production and inventory reports were
created in a timely manner and appropriate internal reviews were conducted prior to review with customer
* Proactively worked with the functional areas/teams to ensure availability, accuracy, comparability and
timeliness of reporting information, ensuring consistent definitions of the data being reported
Inside Sales Manager/Accounting Software Support/Program Manager
Tenmast Software - Lexington, KY - June 2006 to August 2008
Manager responsible for sales expense and revenue budgets for inside sales department.
* Responsibilities include management of the inside sales team and working closely with design, programming
and the implementation departments to accomplish goals.
* Implement policies and procedures in department
* Responsible for compiling, analyzing reports, Profit & Loss, graphs, trends, comparing actual results to
budget, month and YTD, and continuous tracking of expenses and revenues within the department to achieve
efficiency.
* Program Manager responsible for the setup and implementation of Asset Management Program per HUD
requirements including training and support for the client accounting programs including general ledger,
account payables, account receivables, purchase orders, work orders, due to/due from, chart of accounts,
payroll, employee setup and all general accounting in compliance with GAAP.
* Conducted data conversion in current dos based software platform, including development and customizing
software reports as needed per client request.
* Attend trade shows and events with current clients and future clients.
Payroll Administrator/Financial Data Analyst
Amazon.com - Lexington, KY - May 2005 to April 2006
Partnered with controller, developing, analyzing and modifying reports for financial data, operation logistics
and projections for executive team discussion and review with general manager and operations managers.
* Developed and managed databases and data-mining tools to improve the reporting efficiency of performance
reports; reduced errors from 12% to 0% within 90 days.
* Automated the payroll system reducing the processing time. Solely responsible for managing and analyzing
the payroll for over 1200 employees.
* Interacted with operations and finance as part of a cross functional to roll over a new system under tight
deadlines.
* Automated Access based systems to generate attrition and absenteeism reports.
Chief Pilot/ Commercial Airline Pilot /Flight Instructor
Atlantic Coast Airlines - Dulles, VA - February 2000 to June 2005
Chief Pilot
Polycel Structural Foam - Winchester, KY - February 1994 to December 1999
Complying with the Federal Aviation Regulations, recurrent training, and cockpit resource management training
per company standards.
* Utilization of computer skills for bidding, scheduling, communicating with the company, aeronautical weather
related issues, and reviewing aeronautical chart updates.
* Research updates concerning Federal Aviation regulations and aeronautical navigational charts/ navigational
ground aids.
FAR 121 responsibilities include preflight planning and inspection of aircraft safety, passenger safety and
passenger customer service. FAR 91 operations, responsibilities include maintaining aircraft on scheduled
maintenance. Preflight planning and inspection of aircraft, passenger safety, and passenger customer service
in compliance with Federal Aviation Regulations. FAR 61 and 91 operations, responsibilities include teaching
private and commercial ground school and flight training. Conducting commercial flights in the local area,
photography, fire patrol and introduction flights FAR 61 operations, responsibilities include teaching private
and commercial ground school and flight training.
EDUCATION
Master of Science in Education Technology
Embry-Riddle Aeronautical University
Bachelor of Science
Embry-Riddle Aeronautical University
Business Administration
Western International University
ADDITIONAL INFORMATION
COMPUTER SKILLS
Microsoft Word, Access, Excel, Outlook, PowerPoint, People Soft, AT Server and People Net
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