Customer Service Management

Geoffrey Sy

Covina, CA

********.***@*****.*** - 626-***-****

WORK EXPERIENCE

Lockbox Clerk

Union Bank - Oakland, CA - June 2013 to November 2013

Responsibilities

Processes and deposits checks and invoices received by mail. Reviews checks/invoices for special

instructions given by customers and determines the appropriate item handling. Sorts mail, processes accounts,

and prepares deposit tickets to meet daily and hourly deadlines. Prepares information for input into the

information reporting system. Relays the deposit information by phone to lockbox customers to ensure the

individual account needs are met.

Skills Used

Demonstrated clerical, reading, writing, and mathematical skills

Ability to collect and organize information

Ability to identify and resolve exceptions and to interpret data

Service Clerk/Cashier/Photo Specialist/Shift lead

Walgreens - Berkeley, CA - October 2010 to August 2013

Responsibilities

Customer service, Photo orders, Ordering store supplies, Store disposal management, money management,

Store paperworks (Vendor ordering and store planner), Cashiering, Stocking, Warehousing.

Accomplishments

Provide best customer service with certificates, employee of the month (5 consecutive months), earn respect,

and earned customer loyalty.

Skills Used

* Customer service

* Fast paced worker

* Bilingual (Tagalog)

* Photo technician

* Stocking

* Stock Receiving

* Upsale

* Filling store orders

* Cashiering

Receptionist

Hancock Park Senior Assisted Living - Los Angeles, CA - April 2006 to May 2007

Responsibilities

* Greet visitors and customers

* Answer the phone and screen calls

* Guide callers to the right person or department

* Take down and forward messages

* Provide information

* Receive and distribute mail

* Supervise office maintenance

* Receive payments and make out receipts

EDUCATION

Associate in Science in Medical Assisting

Heald college - Hayward, CA

2009 to 2011

Bachelor of Science in Information Technology

De la salle University - Philippines

SKILLS

Good interpersonal skills, Punctual, Organized, Thorough, bilingual (tagalog), Inventory management,

Computer literate (MS Office, Linux).

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