Customer Service High School

JULIAN MARK NELSON NURSE

***** ********* *** ****** *****: 772. 807. 2817

Port St. Lucie, FL 34986 Email: ********@*****.***

SUMMARY

Enthusiastic, organized scholar with over four years demonstrated ability in superior academics and community volunteerism. Outstanding organizational, interpersonal and communication skills combined with excellent educational and work ethics and seeking to be part of a challenging and stimulating learning environment. Strengths include:

Team Leader

Punctual

Honors Graduate

Deadline conscious

Scholarship Recipient

SCHOLASTIC ACHIEVEMENTS

SAINT LUCIE WEST CENTENNIAL HIGH SCHOOL, Port St. Lucie, FL 2004 – 2008

SLW Centennial is grounded in the belief that all students can be successful in high school when immersed in a caring, challenging, relevant learning environment.

Superior Academics

Above average completion of high school diploma requirements.

Bright Futures Scholarship recipient

Calculated grade point average (GPA) of 3.50 on a 4.00 scale

Extracurricular activities

Participated in a number of activities outside academic curriculum requirements including but not limited to:

Drama

Chorus

Tennis

Community Volunteer - Environmental Projects

INDIAN RIVER STATE COLLEGE, Port Saint Lucie, FL

IRSC has earned a national reputation for being dedicated in helping young adults strive for and achieve success, not only in their careers but within their community.

Academics

Studies Computer Engineering

Calculated grade point average (GPA) of 3.20 on a 4.00 scale

Expected to graduate in December of 2014

WORK EXPERIENCE

RGIS, Port St. Lucie, FL 2008 – 2009

RGIS is the global leader in inventory, supply chain, insights and merchandising known for their commitment to accuracy, integrity, and reliability.

Inventory Specialist

Worked in different industries to provide stock items to supply various departments of a company

Monitored stock levels in merchandise utilized in all company departments

Analyzed stock on a daily basis to ensure cost effectiveness of various companies

MC DONALD’S, Port Saint Lucie, FL 2009- 2013

From that humble start as a small barbeque restaurant in 1954, McDonald’s has become one of the world’s leading food service retailers, with more than 32,000 restaurants worldwide

Shift Manager

Respectably acted as a team leader in a fast-paced, fun, friendly work environment. Provided outstanding customer service to every consumer, by being energetic and hospitality oriented.

Provide extensive training to recently employed colleagues, and review compliance to policies on a daily basis

Assisted in management of all currency, both incoming and outgoing

Effectively maintained the company with the integrity that the corporation is known for

QVC, Port Saint Lucie, FL 2012-2013

Worldwide leader of video and ecommerce retail, QVC has built a bond with their customers by living by their three guiding principles: quality, value and convenience

Order Service Representative/Troubleshooter

Provides excellent customer service by engaging with each and every customer, place customers’ orders promptly and efficiently, acknowledges the customers’ needs and provides them with product knowledge when necessary

Surpassed expectations on all calls monitored for quality and efficient handling

Troubleshooting minor computer networking problems

Hutchinson Island Plaza Hotel, Fort Pierce, FL 2014

The Sandhurst Hotel & Suites Beach Resort is now the Hutchinson Island Plaza Hotel & Suites offering waterfront accommodations in a relaxed tropical atmosphere.

Hotel Night Auditor

A night auditor at a hotel has two primary responsibilities. This hotel employee must act as a front desk agent on the night shift, answering phones, registering guests, accepting payments, and providing other customer service. Additionally, a night auditor is responsible for preparing the hotel’s books for the day’s financial transactions. These accounting duties are basic and often tantamount to data entry. Records are kept electronically, so night auditors must do the majority of accounting work on a computer.

SOFTWARE SKILLS

Highly proficient in Microsoft Office Suite: MS Excel, MS PowerPoint, MS Word, Adobe Photoshop

Capable of solving minor and basic networking/computer problems

Able to construct and build basic websites

Types at a speed of 70 words per minute

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