Customer Service Manager
Resume:
VERONIKA GUAJARDO
***** ******* ***** ** *** **** Houston, Tx. 77082
832-***-**** **********@*****.***
Skills
Skills
Customer Service, Management Skills, Leadership Skills, Teamwork Skills,
Communication Skills, Organizational Skills, Time management Skills
Languages
Read/Write English
Read/Write Spanish
Software
Computer: WordPerfect 5.1, Microsoft Word, Excel, ProLaw, Meditech, Insight, DocuWare,
PHIN, Care 360, Epic Web, Texas NEDDS, Anasazi, DARS Data base, Trackit, Empath
Experience
Nov 2013- Administrative Assistant, Mental Health and Mental Retardation of Harris County
Present
Overseeing two programs that involves adults and children with autism. Receive referrals,
data entry, payroll duties, manage all medical records for both programs, in charge of
fixed assets, the super user of both programs assist with all technical issues, verify
insurance, conduct financial assessments, submit billing to DARS, conducts reports for
program manager, purchase office supplies, collect payments, verify if co pays are being
paid, verify if all consents are signed, balance out credit card purchases, monitor
employees records, verify all employees are up to date with training, assist program
manager with monthly calendar, translator, answer phones, ensure financial meets budget.
Jan 2013- Case Registrar, Harris County Public Health and Environmental Services
Nov 2013
Receive any new patient information regarding a suspect of Tuberculosis. Input new
patient into the system and inform nurse case managers. Keep up with all spreadsheet,
systems, and any information the state might need regard the county. I also scan in
documents, answer multi-line phone, create an RVCT to receive credit for services that
were received. Read through patient chart to verify all labs and x-rays are being done.
Schedule appointments, interpret for Spanish speaking patients, handle positive tb.
immigrants, send letters out for children with positive Skin test.
Feb 2012- Service Manager, Pedigo Furniture
Feb 2013
Register appliances and electronics with the warranty companies. Handled all
customer appliance or electronic issues by diagnosing issue and reporting it to the
proper warranty company and or technician. Payroll duties, keep spreadsheet of all
repairs and service calls. Report any issues with the manufacturer and get refunds.
Order parts for customers, take payments, answer multi-line phone calls, file and make
copies.
Jun. 2010- Medical Record Technician, Red Rock Behavioral Services
Feb 2012
Scan documents into computer system; send patient medical records per patient’s
request. Analyze all files to insure paperwork is complete. Adhere to HIPAA rules
and regulations pertaining to patient information. Search system and identify existing
patients record or creating new chart. Ensure medical record availability by routing
record to admissions, physicians and other departments in the facility. Complete
medical record by reviewing information, track records, collect and analysis
information.
Jun. 2008- Admitting Registrar, Conroe Regional Medical Center
Jun 2010
Data entry of patient information; contact and confirm insurance information; collect
payments; schedule patient procedures; insure all paperwork properly completed;
adhere to all HIPAA rules and regulations. Explain hospital regulations, schedule
charges, obtain signed consents from patient, stay updated with patients admissions
status.
Education
June 2008 High School Diploma, Southwest High School- San Antonio, Tx
April 2012 Certified Pharmacy Technician #207698, Texas State Board of Pharmacy
Jan 2014-Present Associates Health Information, Houston Community College
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