Sales Customer Service
Resume:
Nikki L. Mitchell
**** ********** ***** ***** *** 301
Brandon, FL 33511
**************************@*****.***
Executive management/Sales
. Documented sales skills (Closed a 72 person deal netting over 35,000)
. 9/10 Closer in most markets ( For every 10 clients I see I sign up 9)
. Good listener (Have brainstormed with other business leaders on how to
increase revenue)
. Good marketer (Have networked with many to increase my revenue as well
as theirs)
. Usually tops in customer service, sales and support (Results driven)
Outstanding leadership skills (Several awards to back this up)
Great problem resolution skills (Solved operational issues and
increased sales flow)
Public speaker (have done many seminars with great results)
Driven to succeed (Was in Fortune magazine in 2011 for small business
owners)
Great organizational skills (Started this business with 300.00 and
grew it into a 90000 a year business in only three short years)
PROFESSIONAL EXPERIENCE:
Founder
September 2010 to Present
ELITE CREDIT SOLUTIONS, LLC. TAMPA, FL
Attorney assisted credit repair agency, using the affectivity and
implementation of applied law. Repair credit for assorted brokers
including bankers, mortgage loan officers, underwriters, real estate
agents, and bankruptcy, real estate, tax and divorce attorneys.
Responsible for success of daily operations including but not limited
to accounting; bookkeeping; sales; hiring and termination of
employees; production of work; research of cases, marketing and
advertising and networking, as well as many other credits. Successes
include closing 152 loans last year for people who were not deemed
credit worthy, making ECS have a 90% close ratio, and being a 9/10
sales closer. Accomplishments include, Features in various magazines
and publications, guest speaker for Women's council of realtor's
convention in Orlando, in 2011. Speaker for Keller Williams' real
estate offices, Century 21 offices, Temple Terrace housing alliance
and more. Job titles include disputer; researcher, analyst, credit
counselor, debt settler, collector and public speaker and motivator
at many real estate, housing, and banking and finance functions.
Recognized by Governor Rick Scott for contributions specifically to
our military communities in Florida. Have a strong working knowledge
of Credit, consumer and real-estate law and sales. Indirect experience
with the FTC and the Consumer Protection Bureau.
Financial Results:
INCREASED REVENUE BY 20% 2012 AND 33% DURING 2013
INCREASED PROFITABILITY BY DIVERSIFYING AND INCLUDING ATTORNEY FIRMS
AS BROKERS
BUILT REVENUE WITHOUT ADVERTSING WITH NETWORKING AND WORD OF MOUTH
SERVICES
Operating Results:
INCREASED REVENUE FOR EXCEL MORTGAGE CORPORATION
INCREASED REVENUE FOR SIMONS AND LEONI MORTGAGE CORPORATION
INCREASED PUBLIC AWARENESS ABOUT THE NECESSITY OF REBUILDING CREDIT IN
A LEGAL WAY
Radio Co-Host January
2010 to September 2010
RADIOEARNETWORK.COM, THE EAGLE SPEAKS
Co-hosted and helped produce radio program for Veterans association
American Ideals Foundation. Topics included housing, PTSD, Veterans
and jobs, Veterans and housing, Veterans and Recovery as well as many
more topics. I procured top dignitaries for AIF as well as coordinated
remote recording locations and more for a military radio station heard
internationally.
Operating Results:
HELPED RAISE AWARENESS FOR VETERANS NEEDS NATIONWIDE
HELPED PLACE SOLDIERS IN JOBS THROUGH THIS RADIO STATION
RAISED FUNDS FOR DIFFERENT PROGRAMS THROUGH CONTRIBUTION REQUEST ON
RADIO
EDUCATION:
Grant Writing Certification, Indiana Wesleyan University, Marion IN,
2007
Business, Ivy Technical Institute, Marion IN, 1996
Marketing & Advertising, City Colleges of Chicago, Baumholder Germany,
1993
Bank & Finance, Ball State University, Muncie IN, 1986
Social Work, Vincennes University, Vincennes IN, 1983-1985
PROFESSIONAL AFFILIATIONS:
Officer for Veterans Aide Foundation Officer for Liberty
Manor for Veterans
Board Member American Ideals Foundation
Secretary/Treasurer for BNI Prosperity in Action
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