Project Manager Training
Resume:
ELIZABETH CRAIG
Capron, IL
*******@**.***
EXPERIENCE SUMMARY
Instructional designer and PMP-certified project manager with over 25 years
designing, managing the developing documentation and training programs.
Experienced in adult learning theory, cognitive and constructivist learning
theories and current eLearning technologies, including Articulate Studio,
Captivate, Lectora, Photoshop, Dreamweaver, Flash, Office 2013, MS Project,
Visio, MotionStudio 3D, Audacity, Info PAK with Simulator, and FS Pro
information mapping.
Design and develop instructor-led, workshops, Web-based, blended learning,
and eLearning training courseware for technology, software applications,
equipment, sales, and soft skills training. Develop appropriate content,
storyboards, media scripts, practice exercises, role plays, case studies,
games, and simulations to achieve performance objectives and goal of
curriculum/course.
Design and write technical manuals (including MIL Spec), user guides,
references, job aids, online help, and performance support documentation.
Manage training projects from analysis through development. Work closely
with stakeholders to identify scope, performance objectives,
standards/templates, and approach for the project.
Experienced in using current project management, design, and development
methodologies, including SDLC, ADDIE, Rapid eLearning, and PMI standards.
EDUCATION
MS Education, Instructional Technology (Northern IL University, DeKalb, IL,
1996).
BS Business Administration (Elmhurst College, Elmhurst, IL 1990).
2 Years Computer Science (Temple University, Philadelphia, 1981-1983).
CERTIFICATIONS
PMP Certified (2009)
Villanova University (2009-2010): Course certificates in Advanced Project
Management, Business Analysis, Six Sigma Green Belt.
SELECTED PROJECT EXPERIENCE
THE FOUNTAIN GROUP
Instructional Designer: AbbVie (North Chicago, IL), June 2013 to February
28 2014. Developed instructor-led and eLearning courses for SAP
Distribution/Logistics modules.
THE CARA GROUP, INC.
Project Manager/Instructional Designer: Discover (Riverwoods, IL), April
2013 to May 2013. Managed project and designed instructor-led sales
training for Discover Home Equity Loan sales launch.
CLARITY
Project Manager/Instructional Design: W. W. Grainger (Niles, IL), August
2011 to January 2013. Designed and developed instructor-led training for
SAP financials (Accounts Payable and Accounts Receivable), ensuring
compliance to standards and procedures. Designed and developed four
eLearning courses for SOX reviewers and assessors using Articulate Studio
09 with Engage and Quizmaker, PowerPoint, and Audacity audio editor.
COMPUNNEL
Instructional Designer: Caterpillar (Peoria, IL), February 2010 to July 15,
2011. Reviewed and modified detailed process and procedure documentation.
Developed instructor-led materials for SAP, including accounts receivable,
plant maintenance, materials management, and procurement using FS Pro and
Office Suite.
THE CARA GROUP, INC.
Project Manager/Instructional Design: TravelCLICK (Schaumburg, IL), June
2009 to December 2009. Managed online help, training, and documentation
development for two products: 1) Launch of training for Hotelligence360
suite of Web-hosted, guided analytics applications; 2) Oracle Quote-to-Cash
process.
Managed team consisting of 8 to design and develop online help topics,
instructor-led WebEx courses, job aids, and user documentation. Designed
integrated training and online help program. Developed, executed and
maintained project management processes in the areas of: project
planning, schedule and quality management; communications management;
human resource acquisition and team leadership; risk management; change
management. Worked with existing IT and Training management to establish
the online help framework and technology, including appropriate internal
processes and procedures.
DELTA PHARMA
Lead/Instructional Design: Takeda Pharmaceuticals (Riverwoods, IL),
November 2008 to June 2009. Designed instructor-led initial sales training.
Developed project plan, needs analysis, WBS, schedule, course content and
all materials. Evaluated pilot and developed released program. Content
included patient demographics, disease state, clinical studies, efficacy,
selling model and selling skills, product knowledge. Programs: 1) Product
launch sales training for National Sales Meeting (Uloric); 2) Three-day
facilitated course for initial sales training (Uloric); 3) Training
workshop (Kapidex, Efficacy).
THE CARA GROUP, INC.
Project Manager/Instructional Design: Abbott Laboratories (Abbott Park,
IL), April 2008 to October 2008. Designed four eLearning modules for
pharmaceutical manufacturing quality processes, policies and procedures.
Defined requirements, scope, performed audience and needs analysis,
developed and executed project plan, developed schedule, designed courses,
and created detailed storyboards for Web programmers to create. Programs:
1) Validation Overview with Risk-Based Approach to Quality; 2) Process
Validation; 3) Equipment Qualification; 4) Process and Procedure Controls.
SPHERION
Project Manager/Instructional Design: Motorola (Schaumburg, IL), July 2007
to March 2009. Content Development Project Manager for SAP HCM
implementation. (SAP ECC 6. 0; Portal, Self Services; BEx and SAP ad hoc
queries; Compensation; Succession Planning; Staffing and Recruiting.)
Managed 5 consultants. Successful deployment of blended learning solution
for 25 modules, including on-line help and class materials for pilot
during UAT testing. Performed project planning, executing, controlling.
Developed training scope, requirements, and strategy. Managed vendor for
implementation of Info Pak. Coordinated design and deployment of 3-day
workshops to international locations. Designed and developed training
modules for SAP GUI and NetWeaver interface. Developed BI training
materials.
THE CARA GROUP, INC.
Instructional Design, September 2006 to March 2007.
For Motorola (Schaumburg, IL), iDEN Technical Training, January 2007 to
March 2007. Designed 4-day instructor-led training course for operations
and maintenance of the Interconnect cellular telephone network switching
system. The course included lecture, activities, lab, and tests.
For Motorola (Schaumburg, IL), Worldwide Training, October 2006 to January
2007. Managed three Web developers and one instructional designer to create
two web-based training courses for Motorola R56 Standards for
Communications Sites. Designed and developed a 4-day instructor-led course
on the application of the R56 standards as applied to communication site
evaluation design, development, and installation.
For Tellabs, Inc. (Naperville, IL), September 2006 to October 2006. For SAP
(Employee Self Service) Benefits enrollment, designed Lunch-and-Learn
materials using Info PAK and PowerPoint. Updated computer-based courseware
for a Proposal Configuration using Dreamweaver. Designed job aids for
internal wireless network access using MS Word.
COMPUWARE
Consultant/Instructional Design: Milwaukee Branch Office, May 2006 to
August 2006. Designed, developed, and facilitated 2-day interviewing class.
Designed project management support tool for IT project managers. Conducted
needs analysis and developed instructional strategy for IBM Rational
Unified Process, which included a process-embedded online support tool for
project managers.
HSBC NORTH AMERICA
Training & Development Specialist, (Prospect Heights, IL), July 2005 to
April 2006. Project manager (1 of 3) on new enterprise-wide employee
orientation program, consisting of new-hire brochure, workshop, and 8 e-
Learning modules. Defined scope and needs analysis, created risk-mitigation
plan, developed all development and implementation project plans. Managed
vendors and coordinated with 12 HSBC business units, including
international. Developed and executed evaluation plan.
Worked with the V. P. (Consumer Programs) and the officers of the
National Center for Neighborhood Excellence, designed and developed 6
instructor-led training modules for a consumer financial literacy
program. Designed train-the-trainer. Project: YourMoneyCounts.com
consumer finance training.
Performed needs analysis and created strategy for the General Management
Rotational Training Program, which increased standards for candidate
recruiting, raised training standards to include executive participation
and mentoring, and increased productivity of new management trainees.
COMSYS
Project Manager/Instructional Design: Abbott Laboratories, (Abbott Park,
IL), July 2004 to Mar 2005. Developed project plan, standards, and managed
vendor in the design of 3 eLearning programs for sales reps (Tarka,
Omnicef, Biaxin). Designed a training project management methodology for
the project.
HFC/Beneficial/HSBC NORTH AMERICA
Manager, (Wood Dale, IL), September 2001 to July 2004.
Project: Complaint database redesign. Co-managed a business user group
(8 units) through the redesign of 8 independent complaint tracking
databases into one enterprise-wide tracking system, including training.
Project: Database Training. As part of the enterprise-wide database
project, designed, developed, and delivered instructor-led and WebEx
training. Designed and implemented the Master Trainer program for
business units to train their respective staff trainers.
Project: Report Specifications Development. Working with global
development team in India, redesigned business reporting specifications
and consolidated all complaint business intelligence reports.
Managing Editor/Designer: HFC Project: January 2001 through May 2001. As a
consulting Managing Editor/designer, led team of 13 to convert a 3-month
loan officer training program into blended learning online program (90
lessons) in Authorware. Worked with developer on templates and final
deliverables. Edited final materials.
OTHER
Project experience prior to 2001 available on request.
Samples can be shown during interview.
References available on request.
Contact this candidate