Customer Service Manager
Resume:
Dan E. Rakela
Knoxville, TN 37914
*******@***.***
QUALIFICATIONS:
• Three Years of Management Experience
• Proficient with Microsoft Office Suite
• Payroll Processing Experience
• Received Certificate Award for Top Ten Performer
WORK EXPERIENCE:
TELETECH-WORK AT HOME
Customer Service
Renew Protection plans for customers in an inbound internet home call center production environment, and
cancellation of plans, inputting sensitive credit card information for customers as well as updating credit card
information and updating phone, address and answering all questions relating to their accounts and plans.
September 26, 2013 - to March 28, 2014
HARBOR FREIGHT TOOLS – Knoxville, TN
Cashier
Performed customer transactions, returns and exchanges. Assisted customers with locating items and stocked
merchandise. Performed end of day cash drawer countdown and paperwork.
May 2011 – July 2011
SEARS ROEBUCK – Knoxville, TN
Cashier
Worked in the vacuum cleaner and mattress department. Received product knowledge training and assisted
customers. Processed end of day deposits and arranged deliveries for mattress sets. Performed cash
transactions, return/exchanges, layaways, and payments.
November 2009 – January 2010
PIZZA HUT – Knoxville, TN
Delivery Driver
Performed clean up and banking duties. Completed customer orders via phone and in store. Arranged food
and beverage deliveries for customers.
January 2009 – May 2009
OFFICE TEAM/RANDSTAD/MANPOWER – Knoxville, TN
Clerical Assistant/Production Worker/Customer Service Representative
Worked on clerical, customer service and factory assignments.
August 2006 – December 2008
STATE OF CALIFORNIA – Employment Development Department – Sacramento, CA
Data Entry Operator/Office Manager
Processed unemployment accounts within the production environment. Performed payroll functions monthly.
Resolved employee conflicts and trained new employees.
August 1999 – July 2006
EDUCATION:
AMERICAN RIVER COLLEGE – Sacramento, CA
General Education
August 1994 – December 1995
SIERRA COLLEGE – Rockland, CA
Professional Bartending School Certification – Alcohol Beverage Control Permit
January 1996 – December 1996
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