Customer Service Technical Support

JULIE-ANN JOHNSON

** ***** ******, *********, ** N3S 3A1

519-***-**** or *****-***********@*******.***

HIGHLIGHTS OF QUALIFICATIONS

• Outstanding customer service abilities

• Strong organizational and communication skills

• Outstanding people skills; sensitive in assessing needs

• Excellent written and verbal communication skills

• Ability to work with children and provide guidance and direction

• Highly motivated, creative thinker and excellent problem solver

EMPLOYMENT EXPERIENCE

Bell Technical Support, Brantford, ON PRESENT

Customer Service

• Calls answered to assist customers with billing issue

• Assisted customers with technical issues with satellite and home phone

• Made adjustments to customers TV and home phone programming

• Assisted customers with online navigation of Bell related services

NCO Financial Services, Brantford, ON 2010 – 2012

Call Agent / Collector

• Made out-going calls to delinquent accounts

• Took inbound calls, made payment arrangements, processed payments

• Entered data to update account documents based on calls

• Ensured customer satisfaction by resolving concerns

• Used specialized accounting software

University of the West Indies, Jamaica 2009 – 2010

Telephone Operator

• Answered telephones, directed calls, took messages and used the voice mail system

• Managed reception area and served as first point of contact for all incoming calls

• Filed hard copy documents alphabetically

• Ensured customer satisfaction by effective problem solving

• Entered data to create documents electronically

VOLUNTEER EXPERIENCE

Salvation Army (Thrift Store), Brantford, ON May 2012

Store Clerk

• Greeted and assisted customers: priced goods

Salvation Army Food Bank June 2013

Food Distributor

• Greeted customers and packaged food that was requested

Jamaica Lifelong Service, Jamaica 2005 – 2009

Teaching Assistant

• Interpreted students’ challenges and difficulties

• Used creative learning techniques to ensure students’ success

• Assisted students to overcome learning barriers

EDUCATION

Bachelors of Arts-Youth and Children Studies Present

Wilfred Laurier University

General Arts and Science Program 2011 – 2013

Mohawk College of Applied Arts and Technology, Hamilton, ON

References Available Upon Request

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