Project Customer Service

Mr. Avon Jarrett Spearman

*** * ** ***

Apt ***

Los Angeles, CA 90065

410-***-**** (Home)

Skype: ajactor1980

Email: ***********@*****.***

OBJECTIVE:

Seeking advancement in the Information Technology/Engineering area in which

can further developing my acquired skills in computer programming/science in

addition, to allowing me to gain new experiences and knowledge, while offering

more room for advancement and permanently relocating to Los Angeles, CA

EDUCATION:

Carver Vocational & Technical High School

Baltimore, MD 21216

United States

High School, 1998

Major: Computer Programming & Technology Program

John Casablanca’s Acting/Modeling Career Center

Timonium, MD 21093

United States

Major: Modeling/Acting

2011 - 2012

Catonsville Community College Baltimore County

Catonsville, MD 21228

United States

Major: Performing Arts: Producing/Executive Directing

2012 - Present

WORK EXPERIENCE:

Internal Revenue Service

5000 Ellin Road

Lanham, MD 20706

United States Dates Employed: 02/2007-08/2011

Hours Per Week 40+

Information Technology Specialist (Systems Analyst/Applications Developer)

PROJECT MANAGEMENT

• Plans, directs, and manages the work, establishes long and short range goals, determines the

resources required to accomplish the functions assigned, and oversees a wide range of

assignments covering Production Verification Testing (PVT) for any given service/product tool.

• Ensures that testing engagements are created and conducted in an environment as closely

aligned to the production environment as possible and that deployment and rollback instructions

are completed and verified.

• Oversees all production verification testing functions and activities, ensuring that all

components of a proposed change in production are fully tested and certified, including

developed applications, infrastructure, and COTS applications.

• Manages the preparation of technical specifications, statements of work, task orders, and other

acquisitions related documentation necessary to effectively obtain and administer contractor-

supported automated information system projects.

• Conducts continuous review of Production Verification, System Compatibility, End-to-End,

Regression, and Rollback environments to identify process improvement opportunities and

recommend new technology that can increase customer satisfaction.

• Provides advanced technical leadership in the establishment and administration of PVT

engagements to include instructions for building systems software and environment, production

deployment instructions, establishing and testing infrastructure components, and assuring that

regression and performance testing elements comply with PVT Standards.

• MS Project – Using the project management software program I’ve established a Work

Breakdown Structure (WBS) which is part of the Enterprise Life Cycle (ELC); by

utilizing the WBS I was able to develop, review, control, budgets and monitor project

statuses. I adjusted work plans for project accomplishments for both projects; Affordable

Care Act (ACA) and Foreign Account Tax Compliance Act (FATCA).

• Project Management Staffing & Budget of Projects – Met with senior managers and

executives within (AD) Applications Development domain to define the overall goals and

objectives of the projects (ACA) & (FATCA).

In 2010, I managed the ACA project which was budgeted for $1.2 billion dollars; which

consisted of supervising 15 employees of the On-Line Notice Review (OLNR) section. I

planned, organized, coordinated and established operating methods and procedures for

accomplishment of project mission. As needed, I direct the development and

accomplishment of employee training relating to the project. Additionally, I was the lead

liaison between the Business Customers & various Stakeholders to insure that all

technical requirements were translated to development and Systems Acceptability Test

(SAT) void of ambiguity.

TEAM LEAD

• Lead a system of software testing effort in planning, developing, scheduling, and conducting

systems acceptability tests of modernization and production system.

• Facilitate, coordinate, coach, build consensus, and integrate work processes and products.

• Ensure the organization's strategic plan, mission, vision and values are communicated to the

team and integrated into the team's strategies, goals, objectives, work plans and work products

and services.

• Assist in the planning of work to be accomplished and articulating and communicate to the team

the assignment, project, problem to be solved, actionable events, milestones, and/or program

issues under review, as well as the deadlines and time frames for completion.

• Coach the team in the selection and application of appropriate problem solving methods and

techniques, providing advice and instruction on work methods, practices and procedures, and

assisting the team and/or individual members in identifying the parameters of a viable solution.

• Train or arrange for the training for team members in methods and techniques of team building

and working in teams to accomplish tasks or projects, and provide or arrange for specific

administrative and technical training necessary for accomplishment of individual and team tasks.

• Deep understanding of and experience with disciplined product development processes

(phase/gate product development method).

• Experience developing software application products that integrate with healthcare IT systems.

TECHNICAL LEAD

• Plan, develop, schedule and conduct systems acceptability tests of modernization and

production systems.

• Draft project plans for a multifunctional development project in software analysis, design,

development and implementation.

• Advanced 2003/2007 in a network environment.

• Designs and develops new processes to supplement and/or improve current operations.

• Organizes the necessary information to create valid solutions to increase efficiency.

• Coordinates with other groups to develop process improvements.

• Identifies trends to recommend procedures/methods that enhance customer service.

• Administers the integration of new policies and procedures into company systems.

• Verifies accuracy of analysis results by using current, valid, and reliable data.

• Ensures corporate procedures and operations meet specified quality measures and research

necessary processes that could lead to potential quality concerns.

• Performs necessary audits to assess current situations and ensure quality specifications.

• Creates and adheres to project plan.

• Identify resource requirements and assigning tasks to project members, reporting progress;

ensuring customer and management involvement throughout the software development process.

• Resolve critical issues affecting the configuration of the IT infrastructure and coordinate the

demonstration of new and enhanced applications to customers and management.

• Identify and correct weaknesses in critical performance parameters, and variances in achieving

cost, schedule, and performance goals.

• Investigate, evaluate and select tools and methods for improving productivity and software

quality throughout the life cycle.

• Developing best practices guides for use by other systems analysis or applications software

specialists.

• Demonstrates understanding of functionality, maintenance and support of specific software

applications.

• Analyzes reasonably complex software problems and develops/implements solutions with

general guidance.

• Serves as the primary ITS representative to install upgrades, patches and fixes.

• Educates end user to ensure efficient and effective use of application(s).

• Maintain growth statistics, space forecasts, tape libraries, and software and hardware

inventories.

• Perform data backups and recoveries, and monitor and maintain continuity with system software

licensing and maintenance agreements.

(Supervisor’s Name: Ms. Dianna Woods Phone: 202-***-**** or

Team/Tech Lead Erick Carr 240-***-****)

Social Security Administration

1500 Woodlawn Drive

Woodlawn, MD 21241-1500

United States Dates Employed: 06/2002-02/2007

Hours Per Week 40+

Development Support Examiner / Claims Clerk Examiner

• Duties Available Upon Request

Ciena Communications Corporation

1201 Winterson Road

Linthicum, MD 21090-2205

United States

Dates Employed: 10/1999-11/2001

Hours Week: 40+

Jr. Electronic Technician & Network System Administrator

• Ability to identify and explain the underlying principles upon which the core information

technologies are based and how information is generated and disseminated to address

user requirements.

• Sufficient skill with the mathematics and science that underlie the core information

technologies and the technologies specific to the selected majors of interest.

• Ability to apply necessary collaborative skills.

• Ability to employ accepted practices and standards within the IT industry.

• Identify and explain standards of professionalism as they pertain to personal and work

related endeavors.

• Identify and explain the social, ethical and legal implications of Information Technology.

• Identify, evaluate and explain how changes in the IT discipline affect business, industry

and their work environment.

• Identify and explain the need for continuing professional development in the IT

discipline.

• Strong aptitude to learn new technologies and practices quickly.

• Demonstrates initiative and is self starting, motivated and committed.

• Ability to meet deadlines for reports and projects

• Ability to escalate work as necessary

• Performs specific professional technical assignments of an investigatory, design or test

nature requiring limited analysis and evaluation, selection and application of basic

engineering principles, theories and techniques.

• Participates in the investigation, development and testing where overall operational,

space, functional and similar design requirements have been specified.

• Receives directions and instructions in the form of assignment objectives, alternative

approaches and solutions from supervisor or senior engineering personnel.

• Works from specific assignments from supervisor or senior engineering personnel which

may include design and development of specific components, circuits, compilation of

data for research investigation by study groups; performance of parameters that have

been determined; analysis of test data; calculation of results.

• Prepares charts, diagrams and reports expressing technical progress and accomplishments

measured against specific plans

• Develop areas of specialization and maintains cognizance of scientific and technological

developments in the field.

(Supervisor's Name: Mr. Brad Stramanak & Mr. Doug Meckley Phone: 410-***-****)

JOB-RELATED TRAINING COURSES:

1999-1999 Goodwill Industries Baltimore, MD

A+ Preparation

Computer Skills

JOB-RELATED SKILLS:

Visual Basic, Networking, Soldering, Crimping, Mechanical Assembly, Technical

Writing, Java, C, C++, C#

JOB-RELATED CERTIFICATES, LICENSES & Awards:

Goodwill Industries Certified:

-A+ Preparation

-Computer Operations

Internal Revenue Service Training Courses:

Rational Application Development Tools

IBM, FTP, EFTU, HTTP, SQL Query, JAD, SDLC

508 Compliance, IRM, IRC, Treasury and OMB policies

ITAMS/KISAM

PRP, FSP, RSP

JCL, IDRS, NRPS, GUI

Awards Received: Commendable Act or Service Award: May 2004

Social Security Administration Training Courses:

Initial Development & Support Training

Aurora Technical Training

Time & Leave Training

Claims Clerk Examiner Training

HRIS (Human Resources Information Systems)

Contact this candidate