Customer Service Manager

Paul GJ Yacobowsky

**** **** ******* *****, ******* Spring PA 19608

Cell: 610-***-**** • Email: ***********@*****.***

Title Insurance Executive

Results oriented, profit driven executive with 16 years of experience in the title

insurance industry. Demonstrated success in implementing change processes and

building operations which have consistently produced growth, reduced operating costs,

and increased profitability. I possess strong leadership abilities, proven capacity to build

lasting business relations, experience building effective teams, and interpersonal skills

to motivate staff to accomplish desired goals.

Professional Experience:

Heartland Settlement Company 1997-Present

Position: Vice President Business Development/ Operations / Partner

Business Development Responsibilities:

Primary responsibility for business development including: representing the company at

various industry associations, sponsoring and attending company events aimed at

developing new customers including realtors, attorneys and financial planners.

Accomplishments include:

agency expansion

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building profitable relationships with local realtors, attorneys, mortgage lenders,

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and regional mortgage lenders

work closely with customers in negotiating and developing affiliated business

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arrangements within market area

keep current with industry developments and maintain compliance with various

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industry requirements including state, federal, and all underwriting guidelines

15 year excellent title relationships with First American, Old Republic, and Fidelity

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National Title

Manage Daily Operations:

Primary settlement officer conducting over 70% of the company’s closings and manage

all day to day operations including:

manage and prioritize schedules and accounts for all employees

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staff professional development

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review employees’ performance

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maintain vacation and sick leave

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Paul GJ Yacobowsky, Page 2 Cell: 610-***-****

maintain excellent customer service

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manage accounts payable, accounts receivable, escrow closing, escrow

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deposits, and cash deposits

prepare and review settlement statements and documents for closings, balance

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escrow files, and archive closed records

prepare documents for recording in public records and submittal to clerk’s office

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Summary of Skills/Knowledge:

16 + years of overall title knowledge

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thorough knowledge of RESPA (Including ABA and CBA)

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effective communicator, people manager, persuader, influencer, leader,

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negotiator and delegator

precise with details and facts

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Additional Professional Experience:

Fulton Bank 1991-1997

Position: Branch Manager

Responsible for all branch operations, compliance, and all branch business

development related to deposit growth including commercial, residential, and consumer

lending origination.

Education:

Albright College BS Business Administration/Finance 1989

Bucknell University Commercial Banking School 1997

References:

John EP Schmoyer Sr Vice President Residential Mortgages Fulton Bank O-610-898-

8330 C- 610-***-****

Brett V Long Sr Vice President Commercial Lending Customers Bank O- 484-***-****

C- 610-***-****

David Brennan Owner/Attorney Brennan & Associates O- 610-***-**** C- 267-252-

5751

Paul GJ Yacobowsky, Page 2 Cell: 610-***-****

Contact this candidate