Customer Service Manager

Maria Mezheritser

**** ****** *, ***.** . Brooklyn,NY 11229

Home: 718-***-**** . Cell: 646-***-****

************@*******.***

OBJECTIVE

A challenging position within the travel industry.

SUMMARY OF QUALIFICATIONS

1. Eighteen years of experience in the travel

EXPERIENCE

11/12 - l2/13 Green Light Tours, Brooklyn NY

Independent Contractor /Travel Consultant

Providing travel arrangements for the best possible value

4/12 - 11/12 Protravel International

Corporate Travel Team

Interacting with corporate customers and provide outstanding service

Including cost savings, profile creations, bulk/ contract ticket issuence,

Assistance with hotel, car rental, train reservations.

9/09 - 4/12 Green Light Tours, Brooklyn NY

Independent Contractor /Travel Consultant

Providing travel arrangements for the best possible value

9/03 - 5/09 Altour International, New York, NY

Leisure/Corporate Agent

1. Burst tickets and ensure correct formatting/dates of tickets

processed, including special fare first/ business class using

contracts.

2. Hotel and car reservations for various corporate, leisure clients.

3. Use Rail Europe to make train reservation, process tickets and run

reports

4. Created profiles for corporate travelers using Client Manager

5. Proceed with report using Fare Saving

6. Meet and Greet Service Assistance for VIP's

7. FIT's creation domestic/international

8. Respond to customer service requests

9. Altour Afterhours service agent, coverage for 20 branches during

nights and weekends, assist travelers with all their needs during

emergency situation while traveling domestic and abroad

10. Group booking ticketing and hotel reservations

4/97 - 9/03 Humbert Travel, New York NY

Leisure/Corporate/Cruise Agent

1. Booked travel on the world's highest rated luxury cruise line.

2. Tour Packages including Caribbean/ International destinations.

3. Bulk airfare ticketing.

4. AX 2/1 ticketing for the office.

5. Bus Tours.

EDUCATION

Travel School of New York 1993 (completed)

REFERENCES Furnished upon request.

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