Customer Service Sales
Resume:
ROBERT MANLEY
Stone Mountain, GA 30088
********@*****.***
High performance professional with over 10 years of respected and
disciplined Bookkeeping and Customer Service experience.
Aspires to excellence in interpersonal relations and service delivery
Demonstrated ability to function effectively under all types of
circumstances while maintaining a clear perspective of targeted goals.
Excellent time management and decision making abilities.
RELATED SKILLS
. Detailed oriented, resourceful, high degree of accuracy
. Well organized and focused in successfully coordinating projects
. Excellent computer skills: Ariba/Great Plains Dynamics / Equity
Enterprise/PRISM/ Quick Books Pro / Microsoft Outlook/ Windows XP /
Classic Word / Excel / PowerPoint / Oracle Financial System / JD
Edwards / CICS
PROFESSIONAL EXPERIENCE
Financial Administration Sr. Associate, Dell Secureworks, Atlanta, GA
2012-2014
. Provide both general and specific support to the Dell Secureworks
accounting, billing/revenue and account collections teams as assigned
. Handle collections of all outstanding invoices as well as supervising
other members of the collections team
. Exhibits utmost flexibility in undertaking various projects as
assigned by Management.
Senior Accountant (Contractor), Dell Secureworks, Atlanta, GA
2010-2012
. Apply order data to commission modules and review for accuracy
. Maintain ongoing equity transactions in Equity Enterprise Software
and excel models
. Prepare monthly commission reporting schedules and sales
representatives statements
. Adhere to and apply company policies and documented processes
. Maintain confidentiality with sensitive commission compensation and
equity information
Accounts Payable Associate, Stevens Graphics, Atlanta, GA
2007-2010
. Processed various types of vendor invoices to ensure proper receipt of
goods and services, accurate account classification, and correct sales
and use tax rates for multiple states, taking advantage of available
discounts in accordance with established policies and procedures
. Reviewed and ensured that company expenses were input accurately and
represented valid authorization
. Set up new vendors and updated current vendors with addresses, W-9
status, and 1099 reporting factors and handled tax exempt certificate
. Processed credit memos, voided checks, placed stop payments and
reissued checks
. Reconciled corporate purchase card statements, paid utility bills and
property taxes in a timely manner.
DOL Service Specialist, Georgia Department of Labor, Marietta, GA 2006 -
2007
. Multi-level administrative support to fast-paced government employment
office
. Successfully coordinated services between staff and customers
. Provided counseling/career planning, conducted comprehensive intake
with claimants
. Conducted interviews with job, program or unemployment insurance
applicants to obtain all necessary information to provide employment
assistance.
General Clerk - P/T, Georgia Department of Labor, Marietta, GA
2004 - 2006
. Provided employment services to hundreds of job seekers weekly
. Coordinated and administered the Computer Tutorial training for the
public
. Disseminated job information, job seeking instructions, and screened
applicant files for training and employment referrals
Event Planner, Golden Touch Party Consultants, Stone Mountain, GA 1983 -
Present
. Several years experience successfully planning and executing social
events including weddings and special parties
. Demonstrated ability to plan and coordinate small gatherings as well
as major events
. Enthusiastic, committed and focused in providing quality events for
satisfied customers
EDUCATION
Strayer University, Atlanta, GA
Bachelors Degree in Business Administration, 2012
MEMBERSHIP ORGANIZATIONS
One Pledge - long term member who worked each year to help families adopted
by Stevens Graphics for Thanksgiving, Christmas, Easter and Back to School.
Contact this candidate