Sales Manager

Chuck Jeffries

General Manager - POINT

Charlotte, NC

********.*****@*****.*** - 704-***-****

WORK EXPERIENCE

General Manager

POINT - Charlotte, NC - 2013 to Present

Vonage (NYSE: VG) is a leading provider of communications services connecting individuals through cloud-

connected devices worldwide. Our technology serves approximately 2.4 million subscribers.

Recruited to this publicly-held services retailer supplying department stores, and specialty stores with VoIP

services. Manage sales, marketing, operations, and human resources initiatives with full P&L accountability.

Grew sales by 175% in 1 year and leveraged exceptional management skills to save money and time through

recruiting, hiring and training. Oversee 65+ department, chain, and specialty store accounts. At peak, manage

staffs of up to 35 including recruiters, managers, sales professionals, and hourly and seasonal employees.

Operations Management

Slashed product overhead costs by 40% by transitioning to more cost effective products driven by company

KPI's and renegotiating monthly leasing contracts with Vendors.

Propelled productivity 25-fold by developing an effective sales training process which included support,

accountability and coaching.

Significantly improved quality control efforts and minimized losses incurred from fraudulent orders and

customer returns.

Regional Sales Manager

STEALTH COMPONENTS - Charlotte, NC - 2010 to 2013

Stealth Components is a leading ISO certified electronic components distributor. Located in Charlotte,

North Carolina and Eschborn, Germany (Frankfurt), Stealth provides stock and source services of standard

long-lead-time, allocated, hard-to-find, and obsolete electronic components for domestic and international

customers

Responsible for managing the sales process for team of 12-15 Account Executives from initial opportunity

through to the securing of the client purchase orders. Working with operations and supply chain to achieve

successful delivery of key projects with duties including managing and motivating large sales teams,

developing pricing and marketing strategies, maximizing profit through effective use of business KPI's and

performance management process, devising unique strategies and techniques to achieve the sales targets,

Identifying and winning new business opportunities within defined market sectors.

Selected Achievements:

Promoted from Account Executive to Regional Sales Manager within 6 months

Achieved top awards including Presidents Club within 8 months

Increased regional sales production as a new team from 750K to 5.4M within one year

Implemented new team structure that grew international and domestic business

Increased headcount and team tenure by fostering true sales team approach while increasing Avg AE

production by 60%

Retail Regional Sales Manager

PARAMOUNT LENDING - Charlotte, NC - 2009 to 2010

Paramount Lending was a banking/brokerage firm, with a firm foot print in the retail mortgage industry and

fostered relationships with leading financial institutions

Implemented strategic sales action plans for individual loan originators in order to increase profitability,

Disposition leads effectively which improved conversion, Created and managed reports which detailed the

delegation of leads and corresponding originations, Partnered with reputable lead sources and ensured the

quality and influx of prospective loan applications, Acted as a liaison between loan officers, reps, processors

and borrowers, Governed pricing overrides and incentive pricing, Cultivated relationships between loan

originators and outside account executives, Offered coaching to loan officers in order to facilitate in the

comprehension of findings, guidelines, rate locks and lender score cards, Worked with well known staffing

agencies in order to recruit experienced and licensed sales associates

EDUCATION

Business and Finance

North Carolina A & T State University

1992

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