Customer Service Manager

MARVIN B. LAGOS

*** ****** ****** ***** * Antipolo City

Contact # +63-929*******

Email Address: *****.*****@*****.***

PROFILE:

Can work with minimal supervision

Excellent Interpersonal Skills

Goal-oriented & Hardworking

Have Initiative itself and diligent

EDUCATIONAL ATTAINMENT:

Tertiary : University of Rizal System

Morong, Rizal

S.Y. 2004 - 2009

Course : Bachelor of Technology

Major in Automotive Technology

Secondary : Sumulong Memorial High School

Antipolo City

S.Y. 2000 - 2004

Primary : Juan Sumulong Elementary School

Antipolo City

S.Y. 1994 - 2000

WORK EXPERIENCES:

Housekeeping - Team Member - Oct. 7, 2012-Aug. 5, 2013

Emirates Flight Catering Company

Dubai International Airport/ Business & First Class Lounge

Dubai, United Arab Emirates

Job Description:

. Maintain high standards of cleanliness and presentation in

all back-of-house areas and passenger's areas

. Monitoring and allocating area of other housekeeping staff in

the lounge

. Informing supervisor/team leader regarding in every cleaning

activities done

. Reporting or logging all accidents to supervisor

. Delivering a warm greeting, customer service to every

passengers

. Ensuring that all cleaning equipment/materials are maintained

in a safe, clean and efficient working condition

Lead Barista - Dec. 9, 2009 - Feb. 26, 2012

Dr. Cafe Coffee Chain

Riyadh, Kingdom of Saudi Arabia

Job Description:

. Deliver excellent customer service, at all times

. Serve and present hot non-alcoholic beverages quickly and

efficiently, meeting our standards

. Keep up to date with current promotions and new products

. Assists the Manager or Supervisor in supervising other staff;

maintaining a friendly, efficient, and appealing environment

for valued customers

Checker Department - May 7, 2009 - Oct. 5, 2009

SM Megamall - Department Store

Mandaluyong, City

Job Description:

. Performs routine checking duties to ensure accuracy of

receipt by comparing the item shown against actual count

. Properly packed all items for the safety of items such as

glass, appliances and other breakable item

Service Crew - March 16, 2006 - Jan. 31, 2007

Tummy Bliss Corp. KFC

Robinson. Cainta, Rizal

Job Description:

. To be an attentive service crew by giving a fast and accurate

customer service with a smile, that will satisfy the guests

. Providing excellent customer service

. Greet customers, present menus, make suggestion and answer

questions regarding food product

TRAINING AND SEMINAR ATTENDED:

. HABC Level 2 Award in Food Safety in Catering (QCF)

Emirate Flight Catering Co. Dubai, U.A.E.

October 2012

. Basic Operations Training Course - Level 1

Dr. Caf Barista @ Dr. Caf Coffee Chain, Riyadh, K.S.A.

December 2009

. 600hrs On-Job-Training - Housekeeping Department - Room boy

InterContinental Manila Hotel, Makati

Nov. 18, 2008 - Feb. 16, 2009

. 660hrs Supervised Industrial Training(SIT) - Helper Mechanic

TIRELANDIA, INC. Goodyear Servitek, Antipolo City

June 2008 - August 2008

. 240hrs On-Job-Training - Helper Mechanic

SIRLITZ Moto mania the solution provider, Taytay Rizal

April, 2007 - May, 2007

QUALIFICATIONS:

Knowledge in MS Word, Excel, PowerPoint.

Basic Arabic language

Flexible in Time Management

PERSONAL BACKGROUND:

Date of Birth : December 4, 1987

Place of Birth : Dalig 1 Antipolo City

Nationality : Filipino

Civil Status : Single

Religion : Christian Catholic

Height : 168cm.

Weight : 51 kgs.

Father : Facundo F. Lagos

Mother : Minerva B. Lagos

Passport # : 4635050

Expiration : September 23, 2014

REFERENCES:

Eribaldo Solis +639********* Housekeeping - Team Member

Emirates Flight Catering Co.

Dubai, United Arab Emirates

Maria ysa Parel +971********* F&B - Waitress

Emirates Flight Catering Co.

Dubai, United Arab Emirates

Earickson Bartolata +966********* Maintenance

Saudi Ceramics Company

Kingdom of Saudi Arabia

I hereby declared that the above mentioned statements are true and

correct.

Marvin B. Lagos

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