Assistant Customer Service

KAY MANNING

*** ***** ******** ****** ******, CA 91724 Phone: 626-***-**** Email: **********@***.***

Dynamic, qualified, and highly ethical School Administrative Professional with extensive experience coordinating,

implementing, and supervising programs in an educational environment.

Excellent leadership, interpersonal, time management, organizational, and written and oral communication skills;

innate ability to build rapport with students, families, educators, and colleagues and succeed in high -pressure,

challenging, and deadline-driven environments.

Able to perform administrative support work, including managing ad hoc projects, drafting memos and

correspondence, sending messages, answering phone calls, and providing additional office support as required.

A REAS OF EXPERTISE

Customer Service Student Registration/Advising Organizational Management

Student Relations Event Planning/Management Student Activities

Administrative Skills Calendar/Schedule Management Record/Document Management

Project Management Student Recruitment Reporting

Confidentiality Time Management Communications

P ROFESSIONAL EXPERIE NCE

Argosy University 2012 - 2014

Administrative Assistant III

Southern California Campuses: Inland Empire, Los Angeles, Orange and San Diego Campuses

Maintain faculty academic files on all four Southern California Campuses for compliance within the Western

Association of Schools and Colleges requirements.

Maintain regional calendars, schedule travel arrangements, schedule meetings, set up Web Ex meetings .

Enter data into Lawson System and run reports to provide necessary data to campu ses.

Track spending and submit spending reports following budgetary guidelines.

Develop processes and procedure for each department. Assist in the development of training materials.

Participate in special projects as assigned. Act as contact perso n for the project. Develop and maintain

project timelines and provide weekly updates. Provide results and update timeline for the project.

Plan and Coordinate off-site conferences and events.

Maintain SharePoint Intranet website for the academic department and provide assistance to others using the

site.

Draft and execute teaching contracts for Southern California Region Adjuncts.

Maintain teaching load reports to all Assistant Vice Presidents – Academic Affairs.

Maintain census enrollment for final adjunct compensation to Financial Director.

Request compensation payment requests from Program Chairs for Comp Exam readings at the end of each

grading period.

Request compensation payment requests from Dissertation Chairs and members at the end of each grading

period.

Supervise student workers.

Assist Human Resource Talent Acquisition Team with potential Adjunct hiring.

Participate in Academic Council Calls and house all meeting minutes at the I nland Empire Campus

Responsible for ordering Southern California Region text books through MBS.

Work with Student Services for Student Appeal Hearings and record outcome. Assist with retention and work

with Program Chairs.

Southern California Campus liaison for commencement with Adjuncts.

Damien High School 2002-2012

Registrar Admissions Academic Affairs

Registrar

Preserve and maintain academic records as well as student privacy and confidentiality. Oversee the

development of academic records, including transcript generation, grade processing, and graduation

requirements. Update information in parent files, student files and transcript records as changes occur.

Coordinate office reports for internal and external use.

Maintain and enforce academic policies of the school, academic departments, and students.

Evaluate and prepare transfer student’s profile for the Assistant Principal of Academic Affairs.

Monitor academic process through the Curriculum Committee for updates to the Program of Studies.

Proctor final exams for students having completed work through the BYU Independent Study Program.

Process student withdrawal paper work.

Prepare and distribute grade roll sheets to faculty. Post traditional school year and summer school grades to

student records.

Prepare Archdiocesan reports and statistical data for WASC Accreditation Leadership Team for the annual

survey and census.

Maintain and improve campus wide Schoolmaster program.

Prepare and process mailing of report cards, progress reports, schedules, transc ripts, applications, acceptance

letters, etc.

Process withdrawal of students.

Act as Recording Secretary at monthly faculty meetings and scheduled curriculum meetings.

Maintain calendars for Assistant Principal, Academic Affairs.

Coordinate preparation for Academic Awards Ceremony.

Maintain accurate count of student enrollment.

Maintain files and prepare all correspondence and memos sent by the Assistant Principal-Academic Affairs.

Track student college acceptances and final choice. Assist Assistant Principal, Academic Affairs with

recommendations and college reports.

Maintain updated records for students to the NCAA Clearinghouse (National Collegiate Athletic Association) .

Admissions

Create, update and mail applications for all prospective students.

Coordinate services to aid in recruitment and retention.

Compile profiles for all prospective students for review.

Organize, coordinate and supervise the HSPT testing.

Schedule family and student interviews.

Answers phone calls and questions for the Assistant P rincipal, Academic Affairs.

Be available to direct parents and students in school wide procedures.

Work with Outreach to feeder schools.

Academic Affairs

Generate address lists and roadmaps for all administrative offices.

Answer phone calls and questions for the Assistant Principal, Academic Affairs.

Make appointments for Assistant Principal, Academic Affairs.

Plan and coordinate Career Day.

Verify students with unsatisfied financial obligations at the time of exams, and notify the parents/ guardians of

the school policy.

SAT Campus Coordinator and College Board SAT Supervisor.

Update campus wide Community Emergency Response Plan.

E DUCATION

Bachelor’s of Arts Degree in Psychology

Certification in College Admissions Counseling

CBEST

CERT (Community Emergency Response Team)

P ROFESSIONAL AFFILIA TIONS AND COMMUNITY ACTIVITIES

Member ASCA (Association of Supervision and Curriculum Development)

Member WACA (Western Association College Admissions Counseling)

Former City of Covina City Clerk

Founder of the Covina Yellow Ribbon Project

Covina Police Department Youth Accountability Commission Board

Covina Housing and Community Development Commission Board

Vietnam Memorial Wall Volunteer Coordinator

Volunteer for St. Louise de Marillac School of Religion

Graduate of Covina’s Government 101 Course

Recipient of the Chamber of Commerce Golden Heritage Award

Recipient of the Outstanding Woman of the 24 th Senate District by Senator Gloria Romero

Recipient of Covina’s Community Hero Award

~ References Available Upon Request ~

Contact this candidate