Customer Service Sales

Moses Mbai

**** ******** **, *** **** Houston Texas

832-***-**** ****.*******@*****.***

OVERVIEW OF SKILLS

7+ years plus customer service experience

5+ years relative experience including strong ability to interpret, apply and explain

applicable codes, ordinances, policies and procedures; research information and solve

customer service problems.

Familiar with hotel operating systems, training programs and brand standards.

References available.

WORK EXPERIENCE

Time Warner Cable 75063 Irving, TX Technical Support Rep

Customer Service Rep/Hardware Support/Call Center

May 2010 - January 2013

Responsibilities Include:

• Utilized multiple call center support applications to efficiently assist customers

and agents.

• Responded to customer inquires and requests and resolved issues efficiently and

professionally.

• Utilized strategic plans to enhance customer service satisfaction by using tools

provided to maintain and increase service levels to both internal and external

customers.

• Strong ability to interpret, apply and explain applicable codes, ordinances,

policies and procedures; research information and solve customer service

problems.

• Utilized mechanized systems to initiate and complete service orders and handle

customer’s requests.

Systems Used:

Sprint (ACS) 77082 Houston, TX Customer Account

Executive

Customer Service Rep/Sales/Call Center

August 2009 - June 2010

Responsibilities Include:

Responsible for inbound calls contacting customers who have sprint assisting them

with billing issues, and also discounts, price plan changes, address change ect.

Assisted in troubleshooting user problems relating to Operating System issue

Handled irate calls in a calm but assertive manner

Diffuse customer escalations

Responsible to troubleshooting devices soft and hard reset, guided customers threw

manual reset to phone devices.

Increase the customer experience by providing information on new products, rate

plans, and services through up selling opportunities.

Systems Used:

PMS, Microsoft Office, Microsoft Excel

Wal Mart 76013 Pantego. TX Cashier

Customer Service Trainer/Cashier

March 2007 - August 2009

Responsibilities Include:

Maintaining a good Inventory with products neatly stacked properly.

In-Depth knowledge of various payment modes & customer identification procedures.

Compared the sales data with drawers content at the end of the shift.

Awarded Best Cashier Employee Of The Month.

Performed cashier, bagger and other duties assigned.

Remarkable mathematical ability to carry out addition, subtraction & calculate

percentages.

OBJECTIVE

To secure an position with a growing company, which I can utilize my extensive

customer service skills. Work well in a high-pressure environment, self-starter, goal

oriented, whose confidence and perseverance promotes success. Demonstrates the ability

to work effectively with clients, strong communication, reading retention and strong

organization Skills.

Contact this candidate