Project Manager Customer Service
Resume:
RICKEY L. HART
***********@********.***
SUMMARY OF QUALIFICATIONS
CERTIFIED PROJECT MANAGEMENT PROFESSIONAL (PMP) with extensive experience
in diverse business environments. Background includes coordinating and
managing various types of projects from start to completion. Identify
problems and implement changes to enhance system and process efficiency.
Manage teams across functional disciplines. A professional who leads by
example and creates a positive environment where associates consistently
contribute to the profitability of an organization. Ability to read blue
prints.
Computer Proficiency: Microsoft Office (Word, Excel, PowerPoint, Outlook),
MS Project, SQL Code, Great Plaines, ISO 9001:2008,Cisco hardware and
technologies experience: Switches (3750x,4500x and 1000v), ASA w/IPS
modules, Windows, Norad technologies, CASPR experience, Visio experience,
Siterra, Green Belt/ Black Belt methodology, Six Sigma/lean methodology,
SDLC lifecycle, LAN/WAN, Windows NT, Windows XP, ICD10 CM
PROFESSIONAL EXPERIENCE
Self-Employed/Independent Contractor 2009-2013
Contracted with:
TEKSYSTEMS - Phoenix, AZ
2013
- 2013
Sr. Project Manager,
Acquisition Project Manager
Centurylink Infrastructure responsibilities include new site build to
ensuring that IT and business unit needs are fully aligned with the
company's primary objectives while improving collaboration and strategic
partnerships. This position is responsible for processing all IT intake for
new projects, managing the approval process for IT investment work,
business case metrics reporting to Finance and business units, and
performing after action reviews for targeted projects. Working with all
Cisco equipment, Using Norad and Siterra.
. Ensure the company's IT investment budget is applied to system
enhancements that align to corporate strategic initiatives and provide
the highest return on investment
. Interface with project team to investigate & resolve issues to ensure
jobs are billed accurately and within the appropriate time frames
. Voice Communication Project Management experience and experience
integrating technologies
. Lead regular meetings between cross-functional business and IT teams
to review new IT project requests (intake), assess business purpose
and benefits, and determine overall business priority
. Voice/data cabling experience, Cisco Routers, Cisco switches, and
Cisco phones
. Generate & review various reports & reconciliation for the billing
department
. Assist in achieving and maintaining corporate mandated goals with
respect to billing metrics
. Demonstrate leadership to identify projects at risk and work with
business and IT teams to mitigate with minimal budget and schedule
impacts
. Lead ad hoc meetings between business and IT to expedite issue
resolution and enable faster solution delivery. Review zoning
regulations in support of new customer applications and attend project
meetings as needed keeping the District informed of zoning
documentation needed from customer
. Display basic knowledge and understanding of Software Development
Lifecycle methodologies, concepts and best practices
RICKEY L. HART
Page 2
RALPH L. WADSWORTH CONSTRUCTION - Mesa, AZ
2012 - 2013
Project Engineer I
Assist both the project superintendent and project manager on a $20 million
dollar project. Coordinate, report, schedule, price purchasing and/or lease
construction of materials and equipment, Under Siterra and Norad guides.
. Assist in ensuring project's contractor performance rating above 90%.
. Prepare invoices and ensure the accuracy of all charges
. Update & review billing logs as required
. Review and provide input on Work Authorization Forms and contracts
. Verify reconciliation and required forms are completed on a monthly
basis
. Assist in achieving and maintaining corporate mandated goals with
respect to billing metrics
. Build & maintain solid work relationships with all levels of staff
and management
. Resolve billing issues in a timely manner
. Verify that internal controls are adhered to in the performance of
specific job duties
. Organize & maintain billing files
. Promote pre-construction and zoning and permitting services. Work
with Property Manager and/or Director to ensure proper staffing is in
place to deliver these services to the customer within budget and on
time. Deliver service and exceed expectations
. Collaborate with all project managers to ensure documents are in order
and processed as outlined in project start-up checklist
. Review budgets and adjust job costing; track quantities to ensure
accurate and timely payment
. Communicate with and resolve Property Owner issues, while improving
the quality of our relationships
. Serve as company liaison between company, project owner and
subcontractors
HUGO ALONSO, INC. - San Diego, CA
2011 - 2012
Project Engineer / Assistant Project Manager
Responsible for reviewing customer contracts, updating customer/contract
information in the Billing system, performing Billing/invoicing processes
and providing month-end close support to the Revenue Accounting team,
having experience working with accounting and/or Billing systems and a
strong analytical and problem solving ability. Prepared monthly
construction CPM schedule and created construction government documents.
. Created federal government administrative and technical submittals
within contract parameters
. Set up new customer accounts and orders in the billing system
. Update customer account and billing information in the billing
system
. Prepare/review customer invoices for standard and non-standard
contracts
. Prepare pro forma bills, credit memos and billing adjustments
. Research and resolve billing exceptions in the billing system
. Review customer contract/addendum:
. Determine billing requirements to properly set up/update billing
system (Metranet)
. Identify any revenue recognition and billing issues with the
contract/addendum
. Formulate and understand financial information from projects impacting
financials, ground leases and customer license agreements
. Negotiate and obtain required consents, LOAs and additional land as
quickly as possible and within cycle time expectations
. Assisted in developing project structural requirements and conducted
field surveys to keep project within budget. Promote pre-construction
and zoning and permitting services.
. Review zoning regulations in support of new customer applications and
attend project meetings as needed keeping the District informed of
zoning documentation needed from customer
. Using Norad and Siterra reviewed government submittals and field
observations; advised customer of any changes in project timeline
and/or budget
RICKEY L. HART
Page 3
Operations Manager
Monitored and handled operations of hub performance of 30 associates.
Oversaw and maintained OSHA safety standards; directed corrective action as
needed and reported results to management. Contacted vendors, prepared
bids, created purchase orders and managed deliveries.
. Analyzed transportation metrics: trailer use, delivery costs, carrier
settlement and on-line services
. Procured hub supplies, equipment and maintained inventory
. Ensure that billing is set up to meet Revenue Recognition and
other Accounting Policies
. Perform quality assurance to ensure Billing is complete and
invoices are prepared accurately and timely
. Track and monitor key performance metrics for Billing
. Proactively identify billing issues and work with appropriate
business partners to resolve them
. Identify process and/or system improvement opportunities, recommend
solution, obtain necessary approval and assist with implementation
. Reviewed change orders for accuracy; released change orders in
alignment with corporate policy
. Responded within expected time frames to customer service requests via
help desk and telephone
STARLINE WINDOWS CONSTRUCTION- San Diego, CA
2006 - 2008
Project Coordinating Manager
Purchased materials for six active projects, and four in closing stage.
Set up project schedules; provided administrative and technical support to
departments and project managers.
. Set up new filing system for recordkeeping of material drawings,
SOP's, bill of materials and change orders; thus improving efficiency
and customer service
. Restructured blueprints per building specifications with outside
coordinator
. Formulate and understand financial information from projects impacting
financials, ground leases and customer license agreements
. Review zoning regulations in support of new customer applications and
attend project meetings as needed keeping the District informed of
zoning documentation needed from customer
. Released change orders as quickly as possible to avoid construction
delays
. Supervised and coordinated scheduling of pre and post job activities
using Excel and Oracle
. Execute and deliver on the day-to-day Area Property Management
activities in accordance with company objectives
GOLDEN FLAME CONSTRUCTION - Scottsdale, AZ
2004 - 2006 Warehouse
Manager & Purchasing Assistant
Reviewed documents such as bill of materials, drawings, MPI's, and SOP's to
ensure completeness. Purchased and documented material using Excel
spreadsheets.
. Managed warehouse maintenance and organization
. Reviewed and released accurate change orders; followed up on required
action status
. Complied allocation and inventory reports on a daily basis
. Supervised daily shipping and receiving operations
RICKEY L. HART
Page 4
ACCOUNTS INC. - Tempe AZ
2001 - 2004
Inventory Control/ Coordinating Manager
Placed in various temporary warehouse positions for companies throughout
Metropolitan Phoenix.
. Placed orders using marketing request forms in conjunction with
marketing initiatives
. Implemented and released accurate change orders
. Ordered materials for various locations according to purchase orders
. Created and supported training for documentation compliance and
recordkeeping
. Established new procedures for warehouse operations using SITERRA
software
. Prepared reports of the day-to-day operations via Excel spreadsheets
BECHTEL CONSTRUCTION - Phoenix, AZ
Construction / Material Engineer with Norad and Siterra
CSK AUTO INC. - Phoenix, AZ
Warehouse Manager
EDUCATION
Pursuing BA, Information Systems Security, University of Phoenix, AZ
Associates of Arts, Vincennes University, Vincennes, IN
CERTIFICATIONS
Project Management Professional (PMP) Certification
Dynamic Worldwide Training Consultants, Tempe, AZ 2012
* * *
CQC Certification, US Army Corps of Engineers
HAZWOPER: 40 hours OSHA Certificate
Customer Service Orientation - Multiple Project Management - Project
Tracking - Purchasing
Project Coordination - Cost Control & Budgets - Facility Safety - Customer
Interface
Operations Management - Deadline Adherence - Inventory Management - Quality
Assurance
Contact this candidate