Customer Service Sales

Latiffany Bradley

Customer Service Supervisor - AT&T

Alcolu, SC

********@*****.*** - 803-***-****

WORK EXPERIENCE

Customer Service Supervisor

Sam's Club - Florence, SC - May 2013 to Present

Responsible for front end daily operations. This includes assisting the member's/customer service area of the

store with key turns as necessary. Scheduling of breaks and general maintenance of cashiers throughout the

store. Also includes loss prevention by checking out high end items (Appliances, Cigarettes, etc) before they

exit the door. Managing of monetary funds for the front end including running of funds to various areas of the

store. Coaching and counseling of direct reports.

Customer Service Specialist II

AT&T - Kingstree, SC - September 2012 to January 2014

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and

professionalism to resolve customer issues with one call resolution. Offers alternative solutions where

appropriate with the objective of retaining customer's business. Handles business transactions in connection

with activation of new customer accounts on a computer terminal. Communicates with customers using web-

based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to

protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad

working knowledge of AT&T practices and operations and demonstrates and consistent proficiency in most of

the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the

workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist

in training new employees. Performs other duties as assigned by management.

Overnight Stocker

Wal-Mart - Sumter, SC - October 2011 to May 2012

Compare merchandise invoices to items actually received to ensure that shipments are correct. Design and

set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and

promote sales. Receive, open, unpack and issue sales floor merchandise. Stock shelves, racks, cases, bins,

and tables with new or transferred merchandise. Take inventory or examine merchandise to identify items

to be reordered or replenished. Answer customers' questions about merchandise and advise customers on

merchandise selection. Clean display cases, shelves, and aisles. Itemize and total customer merchandise

selection at checkout counter, using cash register, and accept cash or charge card for purchases. Pack

customer purchases in bags or cartons. Requisition merchandise from supplier based on available space,

merchandise on hand, customer demand, or advertised specials. Stamp, attach, or change price tags on

merchandise, referring to price list

ASST MANAGER

Special Occasion and Such - Manning, SC - May 2005 to October 2011

Operate cash register, Process money, credit/debit card payment. Assisting Customers in finding merchandise,

Customer service oriented, Provide advice about merchandise, Set up displays of merchandise in windows or

display cases. Following proper procedures for handling claims merchandise. Work with minimal supervision,

Good oral communication, working with others. Responsible to open/close the store as required supporting

the management team.

Quality Inspector/Production

Federal Mogul - Summerton, SC - April 2006 to September 2008

works within routine, standard practices, making decisions as required. Works under direct supervision.

Performs administrative and physical tasks involved in shipping, receiving, storing and supplying materials

(raw, work-in-process, and finished goods), parts, and supplies, to operators, work stations and distribution

center. Uses hand/or electric trucks (excluding forklifts). Keeps accurate logs.

EDUCATION

Business Management Candidate

EVEREST UNIVERSITY ONLINE - Orlando, FL

April 2013

Diploma

MANNING HIGH SCHOOL - Manning, SC

SKILLS

•* Excellent multi-tasker* Proficient with a calculator*Customer service focused*Courteous to all customers and

able to handle stressful situations *Reliable, hardworking, sociable*Excellent communication skills*Excellent

leadership skills*The ability to take necessary actions in tasks when required *Great hand skills and quick

learner*Professional appearance, attitude and demeanor*Basic knowledge of PC and computer software

ADDITIONAL INFORMATION

• * Excellent multi-tasker* Proficient with a calculator*Customer service focused*Courteous to all

customers and able to handle stressful situations *Reliable, hardworking, sociable*Excellent communication

skills*Excellent leadership skills*The ability to take necessary actions in tasks when required *Great hand skills

and quick learner*Professional appearance, attitude and demeanor*Basic knowledge of PC and computer

software

Contact this candidate