Customer Service Manager
Resume:
Yeneneh Yimer
**** ********** ***. *** ***** NV, 89148 702-***-**** ******@****.******.***
OBJECTIVE: Seeking a position where I can utilize my customer service experiences as well as
allow me to grow to become an effective business professional.
SKILLS SUMMARY
• Proficient with MS Word, PowerPoint, the Internet, Online Social Networks
• Fluent in English & Amharic
EDUCATION
University of Nevada Las Vegas (UNLV) 08/08-Present
HONORS
Advanced Diploma upon graduation from Spring Valley High School (05/08)
RELATED EXPERIENCE
Cashier/Bus Person Vig Deli
M Resort & Casino 702-***-**** Manager: Anthony Defalco
Las Vegas, NV 09/13 – Current Job
• Ring in customers’ orders
• Run food to Bar & Restaurant
• Clean and bus tables and stock items
Dispatch/Reservations
Abraham Limo Services 702-***-**** Manager: Pina Fatutoa
Las Vegas, NV 07/12 – 09/13
• Dispatch drivers to locations
• Reserve limo bookings
• Handle office paper and put entries into the system
Barista/Cashier
Starbucks Coffee 702-***-**** Manager: Kate Knappy
Las Vegas, NV 02/11-08/12
• Made Starbuck's signature latte's & Frappuccino’s
• Took orders using POS system
• Stock and clean store
• Sold lbs. of coffee weekly
Food Server
Acacia Spring Assistant Living 702-***-**** Manager: Penny Moon
Las Vegas, NV 1/10-3/11
• Served resident's meals in dining room
• Cleaned dining after resident's meal
• Stocked food for the following day
Customer Services Rep
Macy’s 702-***-**** Manager: Patrick
Las Vegas, NV 11/08-1/10
• Assisted customers with selection of items
• Helped restock shelves within Men’s department
• Accommodated return items as well as exchanges
• Answered telephones and directed them as necessary
• Cashier duties when customers checked out
Cashier
99-Cents Only Store 702-***-****
Las Vegas, NV 08/07-10/07
• Assisted customers as a cashier during checkout
• Helped customers in locating items
• Bagged groceries
• Customer service duties when needed
• Restocked shelves when new shipments arrived
• Cleaned store upon closing
• Set-up cashier machines upon closing
• Counted and reported sales on cashier drawers upon end of shift
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REFERENCES:
Name: Brook Zerom
Apple Inc. Engineer
Friends
Known: 6 Years
Name: Danielle Noll
Barista: Wynn Hotel & Casino
Starbucks Co-Worker
Known: 3 Years
Name: Adisalem Afework
Front Desk: Excalibur Hotel & Casino
UNLV Colleague
Known: 4 Years
Name Dawit Christos
Server: Wynn Hotel & Casino
Starbucks Co-Worker
Known: 7 Years
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